Kenneth Chege
Dracut,MA
Summary
Results-oriented Human Services Manager with over 10 years of experience leading human services programs, supervising multidisciplinary teams, and delivering high-quality services across healthcare, community-based, disability, and behavioral health settings. Demonstrated success in program administration, operational leadership, quality improvement, staff development, budget management, and regulatory compliance. Skilled in implementing proactive, person-centered strategies to address challenging behaviors, strengthen service delivery systems, and support individuals with complex behavioral, developmental, and medical needs. Recognized for building collaborative partnerships, fostering inclusive communities, and driving measurable outcomes that enhance quality of life and organizational effectiveness.
Overview
10
10
years of professional experience
Work History
Human Service Manager
INCOMPASS HUMAN SERVICES
Chelmsford, MA
03.2025 - 04.2026
- Managed daily operations for a Day Habilitation &CBDS program serving 50+ individuals with intellectual and developmental disabilities, ensuring delivery of person-centered services and achievement of individual goals.
- Supervised, coached, and evaluated a team of direct support professionals and program staff, improving staff retention by 25% through targeted training and mentorship initiatives.
- Maintained 100% compliance with state regulations, and organizational policies during audits and inspections.
- Developed and implemented individualized service plans for 50+ participants, resulting in measurable progress toward community integration, life skills, and behavioral goals.
- Reduced behavioral incidents by 30% through proactive behavior support strategies, staff training, and person-centered interventions.
- Implemented data-tracking and reporting systems that improved documentation accuracy by 25-30% and supported informed decision-making.
- Oversaw incident management and risk mitigation processes, contributing to a 35% reduction in reportable incidents and improved participant safety.
Director Clinical service
OAKLAND HOSPITAL
Kenya
01.2022 - 12.2024
- Directed clinical operations across hospital serving 1000+clients annually, ensuring high-quality, person-centered care and service delivery.
- Led and supervised a multidisciplinary team of 40+ clinical and support staff, improving employee retention by 15–25% through coaching, professional development, and performance management initiatives.
- Developed and monitored clinical performance metrics, resulting in a 30% increase in client satisfaction scores and enhanced service effectiveness.
- Oversaw clinical admissions, treatment planning, and discharge processes, reducing service delays by 20% and improving continuity of care.
- Led strategic planning and program development efforts that expanded service capacity by 25%, increasing access to care for underserved populations.
Clinical Instructor
MOUNT KENYA UNIVERSITY
Kenya
05.2016 - 06.2023
- Conducted preliminary medical examinations and documentation review for 100+ student cases per rotation, ensuring accuracy and completeness of clinical records.
- Supported post-assessment reporting and case documentation for multiple departments (e.g., emergency, inpatient, outpatient), improving turnaround time by 20%.
- Assisted supervising physicians in evaluating patient histories, vital signs, and diagnostic data, contributing to timely clinical decision-making in a high-volume hospital setting.
- Participated in clinical rounds and interdisciplinary case discussions involving 10 patients daily, contributing to treatment planning and care coordination.
Medical Oncology Intern
MERU TEACHING & REFERRAL HOSPITAL
Kenya
06.2021 - 12.2021
- Managed over 1000+ oncology and palliative care clients, achieving a 95%+ client satisfaction rate through coordinated, person-centered care and interdisciplinary collaboration.
- Managed oncology emergencies for 100+ patients, ensuring timely clinical response and stabilization while coordinating urgent care needs.
- Coordinated 200+ radiotherapy referrals , streamlining access to treatment and reducing referral processing delays by 15–25%.
- Introduced structured screening and continuous patient follow-up processes, improving early diagnosis rates and contributing to a significant decrease in cancer-related mortality within the unit.
Clinical Supervisor
NAIROBI WOMEN’S HOSPITAL
Kenya
02.2017 - 09.2020
- Supervised and managed 400+ gender-based violence (GBV) cases annually, ensuring timely medical evaluation, treatment, and accurate medico-legal documentation in compliance with legal and hospital protocols.
- Provided oversight for inpatient and outpatient services managing 1000+ patients monthly, including chronic disease management and post-operative care coordination.
- Led and participated in 10–15+ medical camps annually, delivering primary healthcare services to underserved populations and screening 2,000+ community members per year.
- Strengthened multidisciplinary coordination between clinicians, social services, and legal authorities, improving case resolution efficiency by 10–20%.
Lead Clinician
ST. FRANCIS HOSPITAL
Kenya
06.2016 - 01.2017
- Led clinical management for 100+ patients per shift/day, ensuring timely assessment, treatment planning, and continuity of care across inpatient and outpatient services.
- Managed complex clinical cases, including emergency and high-acuity patients, contributing to a 10–25% improvement in response times and care coordination outcomes.
- Coordinated with laboratory, radiology, pharmacy, and allied health teams, improving diagnostic turnaround time by 10–20%.
- Supervised and coordinated a multidisciplinary clinical team of 20+ healthcare professionals, improving workflow efficiency and patient care delivery.
Education
Higher National Diploma - Oncology & Palliative Care
Kenya Medical Training College
Kenya12-2021
Bachelor of Science - Clinical Medicine
Mount Kenya University
Kenya06-2014
Skills
- Human Services Management
- Program Development & Oversight
- Staff Supervision & Coaching
- Behavioral Support & Crisis Prevention
- Proactive Behavior Management Strategies
- Person-Centered Planning
- Quality Improvement
- Regulatory Compliance
- Budget & Resource Management
- Community Partnership Development
- Case Management Oversight
- Team Leadership & Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Human Service Manager
INCOMPASS HUMAN SERVICES
03.2025 - 04.2026
Director Clinical service
OAKLAND HOSPITAL
01.2022 - 12.2024
Medical Oncology Intern
MERU TEACHING & REFERRAL HOSPITAL
06.2021 - 12.2021
Clinical Supervisor
NAIROBI WOMEN’S HOSPITAL
02.2017 - 09.2020
Lead Clinician
ST. FRANCIS HOSPITAL
06.2016 - 01.2017
Clinical Instructor
MOUNT KENYA UNIVERSITY
05.2016 - 06.2023
Higher National Diploma - Oncology & Palliative Care
Kenya Medical Training College
Bachelor of Science - Clinical Medicine
Mount Kenya University