Kenneth Cockrill
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Caven
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Associate
Wendy Meadows Family Farm
08.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Royce City Highschool
Royse City, TX05.2018
Skills
- Microsoft Word
- Microsoft Teams
- Microsoft Powerpoint
- Microsoft Excel
Timeline
Customer Service Specialist
Caven
08.2021 - Current
Customer Service Associate
Wendy Meadows Family Farm
08.2019 - 08.2021
High School Diploma -
Royce City Highschool
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