Kenneth Colon
Lakeland,FL
Summary
Detail-oriented team player with 3+ years of Payment Processing/EFT experience for companies such as Walmart, Publix, and Costco to name a few. I have also acquired 5+ years of collections & A/R experience, 10+ years of customer service experience, and 10+ years of data entry experience. Looking for a role with experience and growth opportunities.
Overview
13
13
years of professional experience
Work History
EFT/Processing Agent
Southern Glazers Wine and Spirits
07.2020 - 07.2023
- Responsibilities include receiving calls from both customers and sales representatives, placing orders and assisting with Fintech/I-control related questions, while keeping track of the national box throughout the day
- On the EFT side we post multi-million dollar payments for our national chain accounts as well as helping with Lockbox check postings.
Customer Advocate/Pickups/Ecomm
Southern Glazers Wine and Spirits
10.2019 - 04.2020
- Responsibilities include receiving calls from both customers and sales representatives, placing orders
- Setting up customers with Ecomm for SGproof functionality as well as Processing pickup/returns/exchanges for all states we handle
- Submitting large orders electronically.
Credit Specialist Southern Glazer Wine and Spirits
Southern Glazers Wine and Spirits
09.2018 - 10.2019
- Responsibilities include conducting credit reviews, utilizing public information, and credit data providers
- Based on the information and following company policy decisions are made on the credit terms and credit limits
- Follow up on accounts in credit review for special circumstances such as bankruptcy and NSF checks.
Pickups/Licensing Agent
Southern Glazers Wine and Spirits
10.2016 - 09.2018
- Responsibilities include receiving calls from both customers and sales representatives, placing orders and product pickups
- Keeping track of multiple email boxes throughout the day
- Processing pickup/returns/exchanges for all states we handle
- Submitting large orders electronically.
Accounts Receivable Agent/Collections Agent Level II
Southern Glazers Wine and Spirits
10.2014 - 10.2016
- Responsibilities include receiving calls from both customers and sales representatives, placing orders
- Keeping track of multiple chains making sure the accounts are current and all credits and invoices are correct
- Writing out any missing credits for customers to clear up any discrepancies
- Sending out written letters and calling out to customer in order to collect any missing payments.
Collections Accounting Representative for Healthcare Debts
NCO Financial Systems Inc.
08.2011 - 07.2014
- Responsibilities included, managing a register of 1200 plus accounts, handling a high volume of incoming and outgoing calls, following up and negotiating settlements with law firms
- In addition, maintain HIPPA and FDCPA regulations and compliance quality, while still meeting performance goals in a profit driven environment
Customer Service Collections Representative
GC Services
01.2011 - 07.2011
- Receiving incoming calls, offering, and providing customers with service, also collecting on outstanding telephone bills, for Verizon.
Education
GED -
West Area Adult School
Lakeland FL11.2010
Skills
- Creative and Critical Thinking
- Data entry skills
- Salesforce CRM
- Customer Service
- Effective Multitasking
- Collaboration and Teamwork
- Exceptional telephone etiquette
- Judgement and Decision Making
- Microsoft Office
- Customer Relationship Management (CRM)
- Problem Resolution
- Remote Office Availability
Timeline
EFT/Processing Agent
Southern Glazers Wine and Spirits
07.2020 - 07.2023
Customer Advocate/Pickups/Ecomm
Southern Glazers Wine and Spirits
10.2019 - 04.2020
Credit Specialist Southern Glazer Wine and Spirits
Southern Glazers Wine and Spirits
09.2018 - 10.2019
Pickups/Licensing Agent
Southern Glazers Wine and Spirits
10.2016 - 09.2018
Accounts Receivable Agent/Collections Agent Level II
Southern Glazers Wine and Spirits
10.2014 - 10.2016
Collections Accounting Representative for Healthcare Debts
NCO Financial Systems Inc.
08.2011 - 07.2014
Customer Service Collections Representative
GC Services
01.2011 - 07.2011
GED -
West Area Adult School
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