Kenneth Cooper
Huffman,TX
Summary
Accomplished Owner/Operator at Coops Carpet Care & Restoration, adept in Operations Management and Personnel Management. Demonstrated expertise in enhancing operational efficiency and customer satisfaction, notably through leading teams during crises. At Vci Group, championed productivity and quality, fostering a culture of continuous improvement. Proven track record in staff training and development, ensuring project success and business growth.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Coops Carpet Care & Restoration
07.2007 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- cleaning technician & accountant, mechanic, trouble shooter for the machines
- Handled several crews during natural disasters such as floods, hurricanes, fires to ensure our crew were meeting our requirments
1st Pressman/Foreman
Vci Group
02.1993 - 07.2007
- Served as a reliable resource for management and colleagues by offering expert guidance on press capabilities, limitations, and best practices.
- Managed efficient press operations for increased productivity through effective supervision of team members.
- Delivered exceptional customer satisfaction by consistently meeting project deadlines while maintaining high-quality standards.
- Promoted a culture of continuous improvement within the pressroom through active participation in Lean Manufacturing initiatives.
Education
High School Diploma -
North Forest High School
Houston, TX04.1986
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
- Operational Reporting
- Personnel Management
- Staff Training and Development
Timeline
Owner/Operator
Coops Carpet Care & Restoration
07.2007 - Current
1st Pressman/Foreman
Vci Group
02.1993 - 07.2007
High School Diploma -
North Forest High School