Kenneth Delaney
Chicago,ILLINOIS
Summary
Currently in school trying to obtain my degree. I've been in the job field for over 10 years. I have a pretty good work history. I did volunteer work with CPS and help organize block parties within my community.
Overview
13
13
years of professional experience
Work History
Customer Service Representative supervisor
Metropolis (Spplus)
Chicago, IL
09.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
Doorman
Hemingway House
Chicago, IL
09.2015 - 09.2018
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
Valet
SPPLUS
Chicago
07.2011 - 09.2018
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Education
Ged - General Literature
South Suburban College of Cook County
South Holland, ILGeneral -
University of Phoenix
Chicago IlSkills
- Call center experience
- Product Knowledge
- HR Support
- Team coaching
- Issue Resolution
- Employee Supervision
- Handling Complaints
- Team Leadership
- Decision-Making
- Documentation and control
Accomplishments
I was employee of the month on a few occasions. I was highly recognized amongst my peers as the best csr. Got promoted to supervisor and also was a manager in training as well.
Timeline
Customer Service Representative supervisor
Metropolis (Spplus)
09.2018 - Current
Doorman
Hemingway House
09.2015 - 09.2018
Valet
SPPLUS
07.2011 - 09.2018
Ged - General Literature
South Suburban College of Cook County
General -
University of Phoenix