Kenneth Diaz
Hackensack,NJ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Representative
Best Buy
08.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Express Clothing
10.2022 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Crew Member
Urban Air Trampoline And Adventure Park
09.2021 - 09.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - Finance
Montclair State University
Montclair, NJ08.2025
High School Diploma -
Hackensack High School
Hackensack, NJ06.2023
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales Presentations
- Product and service knowledge
- Client Service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Representative
Best Buy
08.2023 - Current
Sales Representative
Express Clothing
10.2022 - 08.2023
Crew Member
Urban Air Trampoline And Adventure Park
09.2021 - 09.2022
No Degree - Finance
Montclair State University
High School Diploma -
Hackensack High School
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