Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KENNETH DIKE

Laurel,MD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

5
5
years of professional experience

Work History

Banquet Supervisor

Emeka Stanley
Arlington, VA
04.2021 - Current
  • Assisted in resolving customer complaints or concerns in a timely manner.
  • Provided guidance to servers during meal times to ensure smooth flow of service.
  • Inspected banquet facilities before each event for cleanliness and safety hazards.
  • Supervised setup of tables, chairs, linens, place settings, centerpieces, and other decorations prior to event.
  • Organized weekly meetings with staff members to discuss upcoming events and review performance.
  • Managed daily operations including inventory control, scheduling personnel, and enforcing sanitation standards.
  • Worked closely with culinary team to prepare meals according to menu specifications.
  • Collaborated with catering sales team to plan events that exceeded clients' expectations.
  • Organized and laid out buffet equipment, food displays, and other items.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Instructed staff on appropriate equipment disassembly and storage.
  • Communicated with venue personnel to coordinate event logistics.
  • Trained new banquet staff on service standards, procedures, and company policies.
  • Ensured compliance with health and safety regulations during banquet operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Front Desk Agent

Forca Fitness
Lekki, Lagos
12.2019 - 10.2020
  • Assisted with check-in and check-out procedures for guests.
  • Addressed customer needs in a timely manner.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Answered phones, responded to inquiries, and took messages.
  • Monitored security cameras in lobby area as needed.
  • Managed cash drawer responsibly throughout shift.
  • Processed payments accurately and efficiently.
  • Scheduled reservations for groups and special events.
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Kept accurate records of guest transactions.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Maintained cleanliness of lobby area at all times.
  • Ensured that all safety regulations were followed according to company standards.
  • Assisted with luggage handling for incoming guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Input and confirmed reservations for guests.
  • Verified customer credit to establish payment method for accommodations.

Education

GED -

Prince George's Community College
Upper Marlboro, MD

Skills

  • Hygiene standards
  • Wine Knowledge
  • Table Setting
  • Event Management
  • Sales and Marketing
  • Guest Relations
  • Banquet Setup
  • Sanitation Standards
  • Food sanitation regulations
  • Staff Supervision
  • Team member development
  • Organization Skills
  • Attention to Detail
  • Teamwork and Collaboration
  • Microsoft Windows and Office

Languages

Spanish
Elementary

Timeline

Banquet Supervisor

Emeka Stanley
04.2021 - Current

Front Desk Agent

Forca Fitness
12.2019 - 10.2020

GED -

Prince George's Community College

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KENNETH DIKE