Lawrence Morrow Jr.
Hutto,TX
Summary
Dynamic banquet professional with over 10 years of experience in event management and staff leadership. Skilled in problem-solving and food safety, consistently delivering exceptional service and optimizing operations to enhance guest satisfaction.
Proven Banquet Supervisor with expertise in team management and guest relations. Recognized for enhancing guest experiences and streamlining operations in high-volume events.
Experienced with managing banquet events, ensuring smooth operations, and enhancing guest satisfaction. Utilizes effective team leadership and coordination to achieve outstanding service results. Strong understanding of event logistics, guest relations, and staff training.
Diligent Banquet Supervisor with solid background in overseeing banquet operations and ensuring seamless event execution. Proven track record in coordinating with teams to deliver high-quality service and memorable guest experiences. Demonstrated leadership and effective communication skills.
Overview
13
13
years of professional experience
Work History
Banquet Supervisor
Kalahari Resorts & Conventions
Round Rock, TX
12.2024 - Current
- Supervised banquet operations, ensuring high service standards and guest satisfaction.
- Coordinated with kitchen staff to streamline food preparation for large events.
- Trained and mentored new team members on service protocols and best practices.
- Managed inventory levels, overseeing timely procurement of supplies and equipment.
- Developed event layouts to optimize space utilization and enhance guest experience.
- Implemented quality control measures to maintain consistency in service delivery.
- Collaborated with event planners to customize services according to client specifications.
- Resolved guest concerns promptly, enhancing overall event enjoyment and loyalty.
- Directed and managed banquet functions for 2000-person events.
- Fostered a positive work environment through effective conflict resolution among team members when necessary.
Banquet Supervisor
AT&T Hotel & Conference Center
Austin, TX
03.2024 - 12.2024
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions for [Number]-person event.
- Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Supervisors.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
Banquet Supervisor
Georgia Tech Hotel & Conference Center
Atlanta, GA
02.2022 - 03.2024
- Implemented strategies to increase employee morale, leading to improved teamwork and productivity within the department.
- Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
- Increased overall event success by conducting thorough pre-event meetings with clients and teams involved in execution.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Supervised banquet operations, ensuring high service standards and guest satisfaction.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
Banquet Supervisor
Georgia International Convention Center
College Park, GA
04.2013 - 12.2021
- Regularly assessed equipment maintenance needs to ensure optimal functionality during events.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Managed inventory levels, overseeing timely procurement of supplies and equipment.
- Resolved guest concerns promptly, enhancing overall event enjoyment and loyalty.
- Directed and managed banquet functions for 5000-person events.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
Education
Bachelor of Science - Hospitality Management
Miles College
Fairfield, AL05-1988
Skills
- Guest relations
- Event management
- Sales and marketing
- Banquet operations
- Scheduling and rostering
- Table setting
- Hygiene standards
- Food safety
- Team management
- Sanitation standards
- Staff leadership
- Team member development
- Staff supervision
- Employee development
- Food safety and sanitation
- Banquet setup
- Beverage management
- Teamwork
- Problem-solving
Timeline
Banquet Supervisor
Kalahari Resorts & Conventions
12.2024 - Current
Banquet Supervisor
AT&T Hotel & Conference Center
03.2024 - 12.2024
Banquet Supervisor
Georgia Tech Hotel & Conference Center
02.2022 - 03.2024
Banquet Supervisor
Georgia International Convention Center
04.2013 - 12.2021
Bachelor of Science - Hospitality Management
Miles College