KENNETH DUKES
Stockbridge,GA
Summary
Accomplished and enthusiastic General Sales Manager offering years of experience developing and maximizing team success and sales. A solid history of achievement in Sales, Internet, BDC, Finance, Sales Manager, General Sales Manager, and New Car Director. I consider myself a great leader. It's all about the culture within, and that starts from the top down. I'm a team player, and willing to ethically do whatever it takes to help the team be successful. Areas of expertise include leading by example, coaching, training, motivating, negotiating, customer satisfaction, employee retention, and ethically doing what it takes to achieve goals and forecast for the Dealership.
Overview
23
23
years of professional experience
Work History
New Car Director
Nalley Toyota Stonecrest
07.2021 - Current
- Responsible for forecasting and implementing a plan to meet and exceed monthly sales and gross objectives.
- Responsible for maintaining Toyota Sales Efficiency.
- Responsible for Daily RDR of New car sales.
- Manage allocation and proper inventory mix.
- Consistently above average in Turn rate percentage.
- Consistently obtain 110% of sales objective by maximizing every opportunity.
- Implemented process to maintain above average connected services.
- Leads with Energy and passion.
- Excellent negotiator, and team builder.
- Exceeds sales quotas and constant increase in profitability through effective early Management involvement.
- Implemented fond farewell process to increase CXI from 4.6% to 4.75% avg CXI.
- Increase customer retention and employee retention by Implementing a Guest Centric experience and work environment.
- Ensures daily follow up by inspecting what I expect and implementing a manager follow up process.
- Engaged in constant product training with sales staff to increase product knowledge and confidence.
- Ensures that new-vehicle sales staff understand and follow dealership policies and procedures.
Finance Manager
Jim Ellis Toyota
11.2022 - 09.2023
- Support the Sales Manager with TO's and structuring deals for maximum profitability.
- Desk deals and submit deals for financing.
- Maintain dealer compliance with laws and regulations.
- Ethically upselling customers to purchase vehicle service contracts and other aftermarket products by using JM&A menu selling strategies.
- Train sales professionals on the importance of financing and planting the seed for aftermarket products.
- Help minimize CIT & funding to avg of 5 days by e-contracting and daily follow up.
- Very familiar with Darwin and virtual contracting.
- Avg PVR of $2,000 per copy and 60% VSC
- Maintain excellent CSI by focusing on the customer experience.
General Sales Manager
Bob Richards Chrysler Dodge Jeep Ram
10.2020 - 06.2021
- Motivate team members to meet and exceed sales forecast by tracking performance in Vinsolutions CRM and finding areas of improvement to train & coach.
- Increased sales & gross by Continuous Training on Product Knowledge & the Ten step selling process
- Focus on the Customer experience by Early Management Intervention
- Identified opportunities for growth within our Internet dept and Service dept; collaborated with sales teams to reach Internet goal of 12% and VIP goal of 3%.
- Improved sales processes to streamline new employee acquisition and onboarding strategies.
- Trained sales professionals on building a brand for themselves; which also increased dealership online marketing presence, and reduced advertising expenses.
- NVDR New Vehicles to Manufacturer & Claim Incentives.
- Manage pre-owned inventory and order new Inventory to create a good MDS as well as a good Inventory mix to enhance sales and gross profits.
- Proficient in using V-Auto to appraise vehicles & effectively price New & Pre-owned inventory based upon the Market.
Sales Manager/General Sales Manager
Milton Ruben CDJR
05.2019 - 10.2020
- Hire, train, supervise and coach employees on sales strategies to maximize performance.
- Increased monthly gross revenue and profit margins; simply by implementing a process and following the process.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Resolved problems with customers to maintain relationships and increase return customer base.
- Held save a deal meetings with Management staff to increase sales.
- Held weekly/daily one on one meetings with sales staff to identify sales opportunities and coach on areas that need improvement.
- Supervised sales team of 15 to 20 people, stepping in to support employees and deliver smooth sales processes for clients.
- Effectively manage and follow up with Showroom & Internet traffic to increase sales opportunities.
General Sales Manager
Waynesboro Chrysler Dodge Jeep Ram
10.2018 - 05.2019
- Conduct daily and weekly sales trainings
- Motivate and monitor the performance of all sales professionals
- Ensure high Customer Satisfaction Scores
- Manage all showroom activities for a large sales team
- Monitoring CRM system to ensure proper follow up
- Achieved monthly goals for sales and gross
- Coached Branding strategies
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Managed new & pre-owned inventory
Finance Manager
Thomson Chrysler Dodge Jeep Ram
03.2013 - 09.2018
- Properly and Ethically assist the customer in their financing needs
- Effectively up sale after market products to increase dealer revenue by explaining features; advantages & benefits regarding products best suited for each client.
- Consistently ran above average PVR & Product Penetration
- Excelled at converting cash deals to in house finance
- Protected company assets by staying compliant
- Effectively managed Contracts in Transit by tracking daily progess
- Focused on the customer experience by explaining all aspects of the customer purchase to ensure 100% satisfaction.
Sales Manager
Bob Richards Toyota
02.2012 - 02.2013
- Hold scheduled sales training and meetings to plan and implement automotive sales objectives.
- Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval.
- Respond to customer complaints and ensure highest level of customer satisfaction.
- Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system.
Internet/Business Development Center Manager
Thomson Motor Centre
04.2010 - 01.2012
- Generate new business opportunities by use of internet, social networks, code calling, following up with previous customers, referrals, and marketing.
- Coached and trained my employees on appointment setting to help drive sales and profit goals.
- Created reports and presentations detailing business development activities and performance.
Sales professional
Thomson Motor Centre
10.2000 - 04.2010
- Always in the top 3 as far as sales performance.
- Successfully assisted customers with their automobile needs.
- Effectively explained automobile features and benefits to help close the sale.
- Great follow up skills to maintain repeat customers and also get referrals.
- Accomplishments: 2008 National Walk around Winner and 2014 National Walk around Winner.
Education
Bachelor of Science - Management/Finance Management Finance
Devry University
Decatur, GaSkills
- Strong Closer
- Very enthusiastic
- Computer skills
- Team building
- Excellent feature/benefit presentation
- Strong Communication skills
- Resolve customer complaints
- Customer satisfaction
- Finance
- Time Management
- Reporting and documentation
- Coaching and training
- Operational Efficiency
- Desk Deals
Timeline
Finance Manager
Jim Ellis Toyota
11.2022 - 09.2023
New Car Director
Nalley Toyota Stonecrest
07.2021 - Current
General Sales Manager
Bob Richards Chrysler Dodge Jeep Ram
10.2020 - 06.2021
Sales Manager/General Sales Manager
Milton Ruben CDJR
05.2019 - 10.2020
General Sales Manager
Waynesboro Chrysler Dodge Jeep Ram
10.2018 - 05.2019
Finance Manager
Thomson Chrysler Dodge Jeep Ram
03.2013 - 09.2018
Sales Manager
Bob Richards Toyota
02.2012 - 02.2013
Internet/Business Development Center Manager
Thomson Motor Centre
04.2010 - 01.2012
Sales professional
Thomson Motor Centre
10.2000 - 04.2010
Bachelor of Science - Management/Finance Management Finance
Devry University
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