Kenneth Eldred

Troy,NY

Summary

Dependable and customer-focused professional with experience in route management, operations, and client service across logistics, retail management, and banking. Proven ability to work independently, manage time efficiently, and build positive relationships with customers while maintaining a strong commitment to safety and quality. Experienced in following detailed procedures, resolving customer concerns, and adapting to fast-paced environments. Physically capable, reliable, and eager to apply strong work ethic, attention to detail, and problem-solving skills in my next role

Overview

years of professional experience

Work History

Delivery Driver

United Parcel Service (UPS)

Latham, NY

09.2023 - Current

Safely operated UPS delivery vehicles to transport and deliver packages to residential and commercial customers while maintaining a strong safety record
Managed daily delivery routes, ensuring timely and accurate delivery of packages in accordance with company standards and customer expectations
Loaded, organized, and secured packages to maximize route efficiency and prevent damage during transit
Provided exceptional customer service by professionally interacting with customers, resolving delivery issues, and obtaining required signatures
Utilized handheld delivery technology to track shipments, update delivery status, and maintain accurate records
Consistently met productivity, performance, and attendance goals in a fast-paced environment.

Retail/Patient Service Manager

Morrison Healthcare

03.2022 - 06.2023

Directly in charge of a retail operation with sales of $1.4 million each year
Managed daily retail foodservice operations within a healthcare environment, ensuring exceptional customer service and compliance with health and safety standards.
Supervised and trained team members on operational procedures, customer engagement, food safety, and cash-handling practices.
Oversaw inventory management, ordering, merchandising, and product rotation to minimize waste and maintain product availability.
Monitored sales performance, labor costs, and operational budgets to improve profitability and efficiency.
Resolved customer concerns professionally while maintaining a positive dining experience for patients, visitors, and staff.
Collaborated with hospital leadership and culinary teams to support promotions, special events, and operational goals.
Ensured compliance with company policies, sanitation regulations, and healthcare facility standard

Relationship Banker

NBT Bank

Cooperstown, NY

09.2020 - 10.2021

Built and maintained strong client relationships by providing personalized financial solutions and exceptional customer service.
Opened and managed checking, savings, business, and retirement accounts while ensuring compliance with banking regulations and internal policies.
Identified clients' financial needs and recommended appropriate banking products and services, including loans, credit cards, and investment referrals.
Consistently met or exceeded sales and performance goals through proactive outreach, referrals, and cross-selling initiatives.
Processed deposits, withdrawals, wire transfers, cashier's checks, and other financial transactions accurately and efficiently.
Educated customers on digital banking tools, mobile banking, and fraud prevention best practices.
Resolved complex customer concerns with professionalism, resulting in high customer satisfaction and retention.
Collaborated with branch team members and business partners to deliver comprehensive financial solutions and achieve branch objectives.
Maintained strict adherence to security procedures, anti-money laundering (AML), Know Your Customer (KYC), and regulatory compliance requirements.

Education

B.S. - Business Administration

SUNY Potsdam

Potsdam, NY

12-2019

Skills

Technical: Microsoft Excel, Word, Powerpoint, Access; Google Docs, Sheets, Slides Saas
Language: Basic understanding of Spanish
Customer service
Teamwork and collaboration

Time management
Route management
Clean driving record
Valid Driver's license

Timeline