Kenneth Feliciano
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
BCG Benefits Consultants Group
02.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Crew Member
Little Ceasers Pizza
02.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2024
Skills
- POS Inventory System Operation
- Call Volume and Quality Metrics
- Database Conversion
- Company Directory
- Cash Register Operations
- Understanding Customer Needs
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Assistant
BCG Benefits Consultants Group
02.2023 - Current
Crew Member
Little Ceasers Pizza
02.2022 - 03.2023
High School Diploma -
Freedom High School
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