Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Ednerline Lapaix

Kissimmee,FL

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Assistant

Kent Security
Miami, FL
01.2015 - 01.2019
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.
  • Managed 75+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Associate

Grateful Bread
Miami, FL
11.2009 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Education

Some College - Culinary Arts

Miami Dade College
Miami, FL
09.2016

High School Diploma - Culinary Arts

Educators Inc. Private Christian School
400 Barton Blvd #204,Rockledge,FL 32955
04.2012

Skills

  • Call Center Operations
  • Directory Assistance
  • Staff Training
  • Online Chat
  • Understanding Customer Needs
  • Livechat Messaging
  • Order and Refund Processing
  • Billing Adjustments and Refunds
  • POS Inventory System Operation
  • Operating Telephones
  • Inbound and Outbound Calling
  • Company Directory
  • Inbound and outbound calling
  • Documentation and reporting
  • Complaint resolution

Languages

French
Native or Bilingual
Creole
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Assistant

Kent Security
01.2015 - 01.2019

Customer Service Associate

Grateful Bread
11.2009 - 01.2018

Some College - Culinary Arts

Miami Dade College

High School Diploma - Culinary Arts

Educators Inc. Private Christian School
Ednerline Lapaix