Kenneth Gamboa
Houston,TX
Summary
Bilingual bartender that's meticulous and energetic with a strong customer service record serving drinks in casual and fine dining establishments. Adept at handling stressful and unpleasant situations with courtesy and professionalism.
Overview
4
4
years of professional experience
Work History
Bartender
Warwick
Houston , TX
10.2022 - 01.2024
- Bar was an intimate cocktail bar/ restaurant with homemade ingredients. Working here gave me the opportunity to learn a different side of bartending and was a great counterpoint to the volume bartending at Starkcroom.
- .Maintaining cleanliness and organization of the bar area, including glassware, utensils, and workstations. Exceeded customer service expectations to earn positive feedback.
- Ensuring compliance with health and safety regulations and responsible alcohol service guidelines.
- Interacting with customers, engaging in conversation, and providing excellent customer service.
- Preparing and mixing alcoholic and non-alcoholic beverages according to recipes or customer preferences.
- Providing recommendations and suggestions on drink selections.
- Operating cash registers and handling customer payments.
- Adhering to company policies and procedures, including responsible alcohol service guidelines.
- Collaborating with other bar staff and kitchen personnel to ensure smooth operations.
- Upselling and promoting daily specials or events to increase sales.
Manager/Bartender
Kulture Hookah Lounge
Houston, TX
04.2022 - 09.2023
- Overseeing Bar Operations: Managing the day-to-day operations of the bar, including opening and closing procedures, ensuring cleanliness, and maintaining a well-stocked inventory.
- Customer Service: Ensuring high-quality customer service by training staff on proper service techniques, handling customer inquiries and concerns, and maintaining a welcoming and comfortable atmosphere.
- Compliance: Ensuring compliance with local, state, and federal regulations, including liquor laws, health and safety standards, and responsible alcohol service guidelines. Keeping up-to-date with any changes in regulations.
- Menu Development: Collaborating with bartenders and kitchen staff to develop and update the bar menu, including selecting and sourcing ingredients, creating specialty cocktails, and pricing items appropriately.
Bartender
Starckroom
Houston, TX
05.2020 - 04.2022
- Greeting and welcoming customers in a friendly and professional manner.
- Work In a high volume environment that includes making craft cocktails in high volume when necessary
- Maintain a clean work environment
- Monitoring and managing bar inventory, including restocking supplies and ingredients.
- Checking identification to ensure legal drinking age and refusing service when necessary.
- Preparing and mixing alcoholic and non-alcoholic beverages according to recipes or customer preferences.
- High volume nightclub with a young clientele. Bars are usually three deep, so speed was paramount to my success. I was rostered during peak shifts and helped develop a training program for new staff.
Education
Bachlors - Psychology
University of Houston - Downtown
Houston, TX06-2017
Skills
Customer Service
Project management
Conflict resolution
stock/supply management/ordering
Confidence under pressure
Ability to work in a fast paced environment
Patience
Ability to properly multi-task which includes: prioritization, time management, organization etc
Drive
Authoritative
Physical stamina
Timeline
Bartender
Warwick
10.2022 - 01.2024
Manager/Bartender
Kulture Hookah Lounge
04.2022 - 09.2023
Bartender
Starckroom
05.2020 - 04.2022
Bachlors - Psychology
University of Houston - Downtown
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