Kenneth Gardner
Dallas,TX
Summary
I provide a refreshing new experience in Customer service hospitality With over 10 years of experience. I try to create a familiarity with a professional atmosphere expanding guest and staff relationship, providing recommendations and accommodations that further their experience.
Overview
12
12
years of professional experience
Work History
Server
The Finch Mockingbird Station
Dallas, TX
11.2022 - Current
- Expediting
- Mise en place (pre-setting table, and other item that would be needed wine glass steak knife etc.) between course
- Recommendations and pairings furthering guess experience with food and desert
- BEO training, buyouts, buffets, synchronize services
- Casual upscale dining
- Wine service
- Served food and beverages with focused on attention to the customer needs.
- Worked with POS system to place orders, manage bills, and cash handling.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by attending to their needs and providing personalized service..
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
server assistant barback
Capital Grille, Crescent Court
Dallas, TX
10.2022 - 11.2022
- Fine dining table setting..
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
assistance office manager
Pearls dentistry, Des Moines, WA
07.2018 - 08.2022
- Report on daily office activities to help keep the Doctor and Dental assistance current on treatments, balance, and patient issues
- Discussing weekly, on over all office performance
- Kept track of scheduling appointments
- Verifying insurance
- Communicating with guest through various platform
- Running EOD
- Working with all major PPO plans
- Submitting /Taking payment
- Discussing finances and payment option
- Answering an delegating calls daily
- Submitting payroll
- Treatment planning, and coordinating for guest
- Guest relationship
- Kept track and restock Inventory
- Maintained office efficiency by organizing operations and procedures.
Receptionist
IMIA, Seattle, WA
05.2015 - 08.2018
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Maintained open communication with customers to foster positive relations and provide updates
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training
- Managed over 50 calls daily.
Host, Server
Wildfin American Grill,
Renton, WA
05.2012 - 03.2017
- Lead host on holidays and big events
- Floor director
- Host trainer
- Server trainer
- Key holder
- Team lead.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Associates of Arts Degree -
Highline college
DesMoines, WASkills
- Guest Engagement
- Professional Appearance
- High-volume
- Wine service
- Banquet Coordination
- Reliable and Responsible
- Team Player
- High Energy and Stamina
- Team Leadership
- Staff Training
Timeline
Server
The Finch Mockingbird Station
11.2022 - Current
server assistant barback
Capital Grille, Crescent Court
10.2022 - 11.2022
assistance office manager
Pearls dentistry, Des Moines, WA
07.2018 - 08.2022
Receptionist
IMIA, Seattle, WA
05.2015 - 08.2018
Host, Server
Wildfin American Grill,
05.2012 - 03.2017
Associates of Arts Degree -
Highline college