Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KENNETH GARDNER

Fairburn,GA

Summary

Experienced and dependable Area Manager with a proven track record of thriving in high-volume, fast-paced environments. Adept at leading teams to achieve objectives within tight timelines. Known for an empowering leadership style, excelling in communication and collaboration as evidenced by 7 years of successful management performance.

Overview

7
7
years of professional experience

Work History

Area Manager

Amazon
08.2020 - Current


  • Assessed and reported needed changes standard work & work environment to ensure that quality and productivity remained consistently high.
  • Drove and improved Linehaul scheduling pilot that saw WoW site performance improvements of 54% causing site to fall off bottom 5 list for DEA bps.
  • Aligned site leaders with ROC leadership to ensure all escalations are resolved effectively to create a seamless experience for problem resolution
  • Oversaw the Sim Intake operation that handles on average 2200 escalations per week from the 115 SCs in the NASC network
  • Provided weekly constructive feedback through the “sit and see” initiative that boosted morale and efficiency
  • Cross-trained existing employees to maximize team agility and performance
  • Ensured that all associates adhered to health and safety procedures within the warehouse
  • Promoted from NOC Specialist Oct 2023

Dock Operations Supervisor

Macy's
10.2019 - 06.2020
  • Supervision of all incoming and outgoing customer & business goods ($60k-$110k gross earnings)
  • Allocated associate work schedules to lead initiatives & project areas using Macy's 'Pipeline' planning
  • Conducted performance, safety and quality meetings with other department leaders weekly
  • Lead a team of 12-15 associates to the unloading of 2000-4000 packages per week
  • Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.

Dock Operations Supervisor

Walmart
09.2017 - 10.2019
  • Supervised 15-25 direct reports & 30 indirect enforcing adherences to established procedures and deadlines
  • Ensured all inbound freight was accounted for and logged with drivers and BOLs receipt
  • Implemented a process for streamlining workflows that increased productivity by 30%
  • Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
  • Promoted from Warehouse stocker 09/2017.

Education

High School Diploma -

Langston Hughes High School
Fairburn, GA
05.2013

Skills

  • Third party logistics
  • Strategic Communications
  • Team Leadership
  • Microsoft Office Software Proficiency
  • Problem Resolution
  • Key Performance Indicators (KPIs)
  • Continuous Improvement Strategies
  • Performance Improvement
  • Operations Management
  • Team Development

Accomplishments

  • Increased volume availability and accuracy by 17% implementing a change to cycle counts to a bi-weekly procedure which led to a business profit increase of $14,500 monthly.
  • Accomplished a goal of 94% for Macy's E-commerce pick and pack function resulting in an increase to volume availability checks rating of 23%
  • Raised dock & floor performance by 30% by executing a change in operations called "blitz" which led to trailers carrying higher volume to be unloaded in a fraction of the time required.
  • Discovered underlying data problems with "SARG" affecting the network through deep diving raw data tables with excel dramatically reducing manpower and tome needed from the BA team.
  • Collaborated and aligned with OBWR ROC leadership and multiple amazon site leaderships during Amazon's 2023's peak for the Smile package missorts initiative that saw more than 74,000 packages get routed to dedicated sites that resorted and shipped to ensure they got to the correct downstream facilities to guarantee on time delivery before christmas.

Timeline

Area Manager

Amazon
08.2020 - Current

Dock Operations Supervisor

Macy's
10.2019 - 06.2020

Dock Operations Supervisor

Walmart
09.2017 - 10.2019

High School Diploma -

Langston Hughes High School

Similar Profiles

CREATE PROFILE
KENNETH GARDNER