PEDRO FUNDORA JR

• Managed carrier relationships to enhance satisfaction and retention through effective communication and support.

• Analyzed capacity needs and trends to optimize carrier selection for routing guides on high volume lanes. Managing/Assigning Auto Tender Waterfalls and Auto-Assigns for automated booking flow company wide.

• Developed strategic plans to align operational capabilities with client expectations and business objectives.

• Collaborated with Capacity Coverage Teams and DTS Network to identify process improvements and implement best practices across accounts.

• Provided training and mentorship to junior account managers, fostering professional development and knowledge sharing.

• Led initiatives that streamlined workflows, resulting in enhanced efficiency within account management processes while adhering to Safety SOPs and Fraud Prevention.

• Established key performance indicators to measure success of account strategies and inform decision-making processes.

• Consistently demonstrated excellent problem-solving skills in addressing complex account situations while maintaining a focus on delivering outstanding results for clients.

• Analyzed market trends to identify areas for rate reductions and increases while accounting for annual regional seasonalities.

• Built strong relationships with key decision-makers within client organizations, establishing trust as an industry expert in capacity management services.

• Conducted quarterly carrier reviews to assess performance metrics, ensuring alignment with organizational goals.

• Identified new business opportunities through market research, analysis, and relationship-building efforts.

• Provided exceptional customer service, consistently receiving positive feedback from clients on account management capabilities.

• Assisted with difficult coverage assignments such as shipments into and out of Mexico, specialized equipment, oversized/overweight, Department of Defense.

• Evaluated employee performance and provided feedback and training as needed.

• Focused on new business relationships, as well as maintaining current accounts.
• Secured capacity to ensure shipments move in accordance with customer expectations and/or to enable digital matching of equipment to freight.
• Utilized and interpreted carrier analytics and internal pricing tools to guide informed buying/negotiating decisions that are within cost parameters and at market rates.
• Ensured shipment updates are recorded within expected parameters to meet customer visibility demands.
• Provided support to various sales teams regarding current market conditions and pricing.
• Conducted reviews with carrier partners to discuss pricing, commitments, and goals.
• Worked with Corporate Capacity Manager to complete negotiations with carriers who were identified for long term business or project based solutions.
• Encouraged participation of new or existing accounts in strategic procurement RFPs.
• Provided support for carrier partners to resolve issues.
• Responsible for volume and revenue growth.
• Established contacts and built relationships to form an internal network of resources comprised of commercial team members, service line partners, and operations teams.
• Developed and sold booking automation through strategic alignment and other automation tools.

• Worked with C.H. Robinson's network of Global Forwarding Agents in providing air freight options worldwide strategically.
• Maintained relationships with all air freight carriers to setup weekly consolidated or back to back shipments.
• Established and administered SOPs for operation teams when sending freight through our gateway export team.
• Assessed Pricing for large and mid sized freight volumes to maintain profitability with the correct airlines.
• Conducted large RFPs for potential new customers and existing.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with airlines/vendors to build connections and nurture relationships.
• Duties included Pricing Subject Matter Expert.
• Interacted with our Strategic Air Gateway Managers to review and align capacity to our existing and new customers.