Kenneth Good
Virginia,Minnesota
Summary
Dedicated front desk agent with proven expertise in customer service and guest relations. Skilled in cash handling and problem-solving, ensuring exceptional guest experiences.
Overview
26
26
years of professional experience
Work History
Front Desk Agent
Quality Inn Hotel
05.2017 - 06.2026
- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Coordinated reservations using property management system to optimize room occupancy.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Trained new front desk staff on operational procedures and hotel policies to ensure consistency.
Retail Worker
Target
05.2014 - 06.2017
- Maintained inventory accuracy through regular stock checks and replenishments.
Maintenance Manager
Kishel Properties
03.2000 - 05.2014
- Oversaw maintenance operations for over 100 apartment units across multiple properties, ensuring optimal functionality and tenant satisfaction.
- Developed and implemented preventive maintenance programs to enhance equipment reliability and reduce downtime.
- Trained and mentored maintenance staff, fostering a culture of safety and continuous improvement.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
Education
High School Diploma -
Vandalia-Butler
Vandalia, OHSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Quality Inn Hotel
05.2017 - 06.2026
Retail Worker
Target
05.2014 - 06.2017
Maintenance Manager
Kishel Properties
03.2000 - 05.2014
High School Diploma -
Vandalia-Butler
Military service
Served on board USS Missouri BB63 during Gulf War/Desert Storm as 2nd class gunner's mate E5 from January of 1989 to January of 1993.