Kenneth Gourdier
Charleston,SC
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Blueprint Repair Expert
Baker Motor Company
Charleston, SC
08.2024 - Current
- Analyze vehicle damage reports and research OEM repair procedures to identify the most efficient and effective repair strategies
- Communicate with technicians, insurance adjusters, and customers to ensure alignment and facilitate seamless repair processes
- Troubleshoot issues and develop creative solutions to address challenges in the repair process
Manager
Penske Automotive Group
United States
08.2022 - 08.2024
- Led a team of technicians to achieve performance goals while ensuring customer satisfaction and maintaining compliance with industry standards
- Identified areas for improvement in the repair process and implemented solutions to enhance efficiency and reduce costs
- Adapted to changing customer needs and industry trends to optimize service delivery
General Manager
Gerber Collision & Glass
Bloomington, IL
04.2020 - 07.2022
- Analyzed operational data to identify opportunities for improvement and implemented new management systems to enhance efficiency and quality
- Collaborated with team members to develop and implement solutions that addressed customer needs and improved overall performance
- Adapted to industry changes and ensured the team remained informed and equipped to handle new challenges
Estimator
Gerber Collision & Glass
Bloomington, IL
08.2019 - 04.2020
- Analyzed vehicle damage and utilized industry-standard software (CCC, Audatex, Mitchell) to generate accurate and detailed repair estimates
- Communicated effectively with customers and insurance adjusters to explain repair procedures and ensure transparency
Automotive Claims Adjuster
GEICO
Boynton Beach, FL
02.2016 - 08.2019
- Analyzed accident reports, vehicle damage, and repair estimates to assess claims and ensure fair settlements
- Communicated with customers, repair shops, and other stakeholders to manage the claims process efficiently
Underwriting Assistant
State Farm
Bloomington/Normal, IL
06.2014 - 02.2016
- Analyzed insurance applications and policy information to identify potential risks and ensure compliance with underwriting guidelines
- Communicated with agents and customers to provide guidance and support on insurance policies and procedures
Education
High School -
Olympia High School
Stanford, ILSkills
- Effective Communication
- Cross-Functional Collaboration
- Technology Proficiency
- Effective Problem Resolution
- Basic Software Development Knowledge
- Decision-making
- Critical thinking
- Attention to detail
- Adaptability
- Creative problem solving
- Performance improvement
- Process improvement
- Time management
- Insurance knowledge
- Automotive repair
- Accounts receivable
- Managing operations
- Team development and supervision
- Business relationships
- Multitasking
Certification
- I-CAR Platinum Certification
- ASE-B6 Estimator Certification
Timeline
Blueprint Repair Expert
Baker Motor Company
08.2024 - Current
Manager
Penske Automotive Group
08.2022 - 08.2024
General Manager
Gerber Collision & Glass
04.2020 - 07.2022
Estimator
Gerber Collision & Glass
08.2019 - 04.2020
Automotive Claims Adjuster
GEICO
02.2016 - 08.2019
Underwriting Assistant
State Farm
06.2014 - 02.2016
High School -
Olympia High School
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