Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Grant

Jacksonville

Summary

Dynamic professional with a proven track record at AT&T, excelling in customer service and teamwork. Skilled in problem-solving and critical thinking, I implemented process improvements at AOL that enhanced operational efficiency. Known for a friendly demeanor and strong communication skills, I thrive in fast-paced environments and am committed to continual learning.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

50
50
years of professional experience

Work History

AT&T

Customer Assistance Group
04.2012 - Current
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.

Facility Operations Manager

AOL
10.1995 - 03.2007
  • Oversaw facility maintenance operations, ensuring compliance with safety regulations and company standards.
  • Managed vendor relationships to optimize service delivery and reduce operational costs.
  • Implemented process improvements that enhanced facility efficiency and reduced downtime.
  • Developed and executed preventative maintenance schedules for critical building systems.

Military Helicopter Maintenance

US Navy
12.1975 - 12.1995
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Overnight Stocker and Receiver

Walmart
04.1994 - 04.1995
  • automotive department agent in northside store
  • Maintained cleanliness and safety standards throughout stocking areas to reduce hazards.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.

Education

Associate of Science - Autocad

Florida Technical College
Jacksonville, FL
06-2007

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

AT&T

Customer Assistance Group
04.2012 - Current

Facility Operations Manager

AOL
10.1995 - 03.2007

Overnight Stocker and Receiver

Walmart
04.1994 - 04.1995

Military Helicopter Maintenance

US Navy
12.1975 - 12.1995

Associate of Science - Autocad

Florida Technical College

Similar Profiles

CREATE PROFILE