Summary
Overview
Work History
Education
Skills
All manufacturing classes are up to date, including:
Timeline
background-images

Kenneth Hawkins

Ontario,CA

Summary

Dynamic sales professional with a proven track record at Mountain Motorsports, excelling in customer engagement and product marketing. Adept at implementing targeted strategies that boost lead generation and enhance customer satisfaction. Known for outstanding interpersonal skills and attention to detail, driving significant sales growth through effective communication and problem-solving.

Overview

22
22
years of professional experience

Work History

Product Specialist/Salesperson/Internet/Closer

Malocolm Smith Motorsports
12.2024 - 07.2025
  • Assisted in product demonstrations to enhance customer understanding and engagement.
  • Collaborated with team members to gather product feedback for improvements.
  • Supported inventory management processes to ensure product availability and accuracy.
  • Conducted market research to identify emerging trends and customer needs.
  • Participated in training sessions to develop knowledge of products and industry standards.
  • Provided excellent customer service by addressing inquiries and resolving issues effectively.
  • Continually expanded knowledge of all Motorsports product lines.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Researched product's technical specifications and accurately communicated information.

Sales/Internet Sales Manager/Sales Closer

Mountain Motorsports
06.2006 - 12.2024
  • Developed and implemented targeted online marketing strategies to increase lead generation
  • Mentored junior sales staff on digital sales techniques, fostering a culture of continuous improvement.
  • Streamlined order processing workflows, reducing response times and enhancing customer satisfaction levels.
  • Responded to internet inquiries and phone calls in timely matter.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
  • Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
  • Kept detailed records of sales and contracts.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
  • Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
  • Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
  • Managed social media accounts to engage with customers and promote special offers.
  • Streamlined order fulfillment process, ensuring timely delivery of products to customers.

Salesperson /Sales Closer

Berts Mega Mall
01.2005 - 06.2006
  • Leveraged product knowledge to effectively communicate features and benefits, boosting sales conversions.
  • Implemented upselling techniques, resulting in increased average transaction values and improved customer satisfaction.

Product Specialist/Salesman

Whittier Fun Center
03.2003 - 01.2005
  • Analyzed product specifications to ensure alignment with customer needs and market trends.
  • Managed customer inquiries, providing expert guidance on product capabilities and troubleshooting processes.

Education

No Degree - Medical/X-Ray Tech

Chaffey College
Rancho Cucamonga, CA

High School Diploma -

South Cobb High School
Austell, GA
06-1994

Skills

  • Customer engagement
  • Product training
  • Product demonstrations
  • Outstanding interpersonal skills
  • Product marketing
  • Sales expertise
  • Sales support
  • Customer service
  • Problem-solving
  • Customer communication and empathy
  • Highly Professional
  • Remote technical support
  • Attention to detail
  • Use of CRM daily
  • Increase customer retention

All manufacturing classes are up to date, including:

Polaris

Kawasaki

Honda

Can-Am

Ducati

Yamaha

Sea-Doo

Slingshot


Timeline

Product Specialist/Salesperson/Internet/Closer

Malocolm Smith Motorsports
12.2024 - 07.2025

Sales/Internet Sales Manager/Sales Closer

Mountain Motorsports
06.2006 - 12.2024

Salesperson /Sales Closer

Berts Mega Mall
01.2005 - 06.2006

Product Specialist/Salesman

Whittier Fun Center
03.2003 - 01.2005

No Degree - Medical/X-Ray Tech

Chaffey College

High School Diploma -

South Cobb High School

Similar Profiles

CREATE PROFILE
Kenneth Hawkins