Kenneth Herrera
Brooklyn
Summary
Motivated and friendly customer service professional seeking a challenging position where my excellent communication and problem-solving skills can be utilized to enhance customer satisfaction and organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Alliance Ground International
Cargo Agents
Queens
03.2025 - Current
- customer service
- DR1 certified
- handling packages
- screening packages
- fright shipment
- ground operations
- forklift certified
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
Warehouse Associate
WFS Flight Services
04.2023 - Current
- Company Overview: JFK airport
- Stacked Amazon packages efficiently and accurately according to company standards.
- Assisted with various warehouse duties such as inventory management, order picking, and quality control.
- Collaborated with team members to ensure timely and accurate fulfillment of customer orders.
- Maintained a clean and organized work environment to support smooth warehouse operations.
- Demonstrated strong attention to detail and commitment to meeting productivity goals.
- JFK airport
Customer Service Representative
Global Contact Services
06.2022 - 04.2023
- Handled incoming customer inquiries via phone, email, and chat
- Assisted customers with order placements, product information, and issue resolution
- Maintained accurate records of customer interactions and transactions
- Collaborated with sales and technical support teams to provide comprehensive customer service solutions
Education
G.E.D -
01.2023
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and organizational skills
Certification
Customer Service Excellence Certification, 2023
Languages
- English
- Spanish
Timeline
Alliance Ground International
Cargo Agents
03.2025 - Current
Warehouse Associate
WFS Flight Services
04.2023 - Current
Customer Service Representative
Global Contact Services
06.2022 - 04.2023