Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Holmes

Central Point,OR

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Ferguson Waterworks through exceptional customer service and strategic account management. Skilled in fostering client relations and teamwork, I've successfully expanded client bases and resolved escalated issues, ensuring a consistent achievement of targeted profit margins.

Overview

32
32
years of professional experience

Work History

Account Manager

Ferguson Waterworks
Medford, OR
02.2007 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Account Manager

HD Supply Waterworks
Medford, OR
08.1995 - 02.2007
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Andres Restaurant

Restaurant Manager / Executive Chef
Ashland, OR
09.1992 - 08.1995
  • Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
  • Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
  • Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
  • Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.

Education

General Studies -

South Medford High School
Medford, OR
06.1991

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations

Timeline

Account Manager

Ferguson Waterworks
02.2007 - Current

Account Manager

HD Supply Waterworks
08.1995 - 02.2007

Andres Restaurant

Restaurant Manager / Executive Chef
09.1992 - 08.1995

General Studies -

South Medford High School
Kenneth Holmes