Kenneth Howard
Implementation specialist
Little Elm,TX
Summary
Certified SAP Implementation Consultant with 15 years of demonstrated success in project management, systems configuration, and troubleshooting. Evidenced strong commitment to delivering added value while optimizing operational processes and system implementation procedures. Knowledgeable SAP Consultant with experience taking ownership of SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments. Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products. Growth-oriented SAP Consultant with 4 years of experience seamlessly integrating SAP systems into business practices. Collaborative educator building relationships with varying business units and driving growth through IT-based solutions. Thoughtful troubleshooter, providing comprehensive solutions to systemic issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Implementation Specialist
Yooz Inc
12.2022 - Current
- Implement and manage 12 new client implementations per month, tailoring purchased software in line with diverse needs
- Managed 25 client relationships, ensuring a high level of customer satisfaction while installing and troubleshooting software systems
- Generated real-time insights through data analysis, formulating appropriate application interfaces, adjusting metrics preferences, and engineering customized reporting specifics
- Conveyed complex technical concepts in user-friendly terms while training over 150 customers on correct usage of installed software systems.
- Used Microsoft and third-party software tools for troubleshooting and fixing system performance issues, modifying GPOs and validating configuration parameters.
- Developed, maintained and implemented network support and archiving procedures.
Implementation Specialist
T-Mobile USA
07.2019 - 07.2022
- Led planning and execution of 100+ successful implementations for companies with 500+ staff
- Steered successful execution of 50+ EMC Control Center environment for new installs and upgrades
- Managed a team of 33+ employees, overseeing each project from start to finish and overseeing logistics of each implementation
- Coordinated user access to database applications, including creation, modification and deletion of over 205+ usernames and passwords
- Uncovered payroll discrepancies by assessing information and troubleshooting issues related to hardware or software
- Built positive relationships with 50 company executives, payroll clerks, and internal ADP members.
- Created training documentation and provided training on standard and custom SAP transactions.
- Documented and maintained technical specifications for SAP applications.
Implementation Consultant
Tech Mahindra Americas
01.2019 - 02.2022
- Rendered oversight of over 33 projects, overseeing existing networked systems, such as local area network (LAN), wide area network (WAN), and internet systems or a segment of a networked system
- Enforced end-to-end controls for compliance with quality standards by researching network vulnerabilities and mitigating risks
- Coached 65 employees on SAP Extended Warehouse Management (SAP EWM).
- Trained and mentored junior staff on SAP system operations and functionality.
- Documented and maintained technical specifications for SAP applications.
Information Technology Analyst
FedEx Express
11.2017 - 02.2022
- Provided IT support for 256+ users and took charge of backup, security and user helped systems
- Pioneered implementation of 30 policies and procedures to ensure on-time completion of 15 projects
- Responded to 256+ user, vendor and technician requests for computing and system requirements.
Customer Service Manager
AMERICAN AIRLINES INC
11.2012 - 07.2015
- Improved customer satisfaction ratings by enabling open communication channels between 65 managers and 55000 employees
- Grew employee retention rates by 15% through pre-screening and hiring of qualified candidates
- Instituted policies and procedures concerning public information programs, collaborating closely with 16 public relations executives
- Enhanced decision-making through in-depth reporting and regular status meetings.
Combat Engineer
US Army
10.2005 - 05.2010
- Leveraged robust technical expertise while mentoring 16+ new personnel
- Offered technical support and training to ensure seamless implementation of over 400 personnel and mission essential equipment
- Minimized costs by decreasing jobs of over 1,000 personnel to several hundred
- Received 14 medals and ribbons, including Army Good Conduct Medal and Overseas Service Ribbon.
- Identified improvements to processes to enhance visibility, insight and agility.
- Created training documentation and provided training on standard and custom SAP transactions.
Education
Bachelor of Science - Cloud Computing
American Public University System
Charles Town, WV10.2022
Skills
- Process Improvement Implementation
- Solution Implementation
- Implementation Management
- User Acceptance Testing (UAT)
- Software Implementation
- Accounts Payable and Accounts Receivable
- Oracle Database
- SAP Maintenance
- Technical Specifications
- Team Support
- Data Architecture
- Training Junior Team Members
- Hardware and Firmware Design
- Client Requirements
Certification
- Certified SAP S4/HANA-FI, SAP - 8 Weeks Training
Timeline
Senior Implementation Specialist
Yooz Inc
12.2022 - Current
Implementation Specialist
T-Mobile USA
07.2019 - 07.2022
Implementation Consultant
Tech Mahindra Americas
01.2019 - 02.2022
Information Technology Analyst
FedEx Express
11.2017 - 02.2022
Customer Service Manager
AMERICAN AIRLINES INC
11.2012 - 07.2015
Combat Engineer
US Army
10.2005 - 05.2010
Bachelor of Science - Cloud Computing
American Public University System
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