Kenneth Howell
DR Horton Homes
Mico,TX
34
years of professional experience
Professional with strong background in warranty service management, poised to deliver exceptional support and results. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring high satisfaction levels. Proven ability to collaborate with teams, adapt to changing needs, and maintain focus on achieving objectives. Known for effective communication, problem-solving abilities, and proactive approach to service excellence.
Work History
Warranty Service Representative
12 Years 7 Months- Manage homeowner warranty service for 3–7 active and 4–6 completed communities across San Antonio's Northern, Eastern, and Western quadrants.
- Inspect and coordinate repairs for all warranty-related requests, covering mechanical, structural, and cosmetic issues.
- Oversee trade partners and vendors for timely resolution of claims (averaging 45 claims per month).
- Provide consistent follow-up via email, phone, and on-site visits to ensure customer satisfaction and timely completion.
General Manager
5 Years- Directed daily operations for a high-volume entertainment facility featuring full-service dining and bar operations.
- Successfully recruited, trained, and developed staff while managing labor costs and operating budgets.
- Exceeded net profit records in both dollars and percentage growth in 2011 and 2012 across two locations.
- Reduced operating costs and significantly lowered employee turnover through effective leadership and engagement strategies.
NDT Inspection Data Recorder
2 Years- Performed offshore data recording for cathodic protection inspections on oil rigs.
- Conducted inspections for Naturally Occurring Radioactive Material (NORM) in compliance with safety standards.
Customer Service Representative
1 Year- Managed homeowner warranty service and post-construction quality assurance.
- Supervised up to 30 vendors and trade partners to address warranty and construction issues.
- Ranked in the top 5 for customer service satisfaction surveys nationally.
- Reduced repair costs by 9% by streamlining vendor assignments and improving scheduling efficiency.
Customer Service Representative
2 Years- Maintained a 98% customer satisfaction index across multiple communities.
- Averaged less than 7 days on warranty claim completion with under 5% of homes having open claims at any given time.
New Home Sales Counselor
3 Years- Exceeded sales goals consistently on a weekly, monthly, and quarterly basis.
- Managed homebuyers through sales, loan, construction, and closing processes.
- Generated over $14 million in new home sales revenue.
District Supervisor
7 Years- Managed a team of 3 route salesmen and 25–30 merchandisers covering a large regional supermarket division.
- Consistently exceeded sales, profit, and display goals across 25+ grocery, commissary, and post exchange accounts.
- Maintained the lowest turnover rate and the highest promotion rate among direct reports.
- Developed training materials and operational analysis programs to improve performance and efficiency.
- Served as a trainer for new supervisors and upper management.
- Earlier Roles at Coca-Cola:
- Route Salesman (2 years) – Managed delivery and merchandising for grocery, military commissary, and PX stores.
- Supermarket Merchandiser (2.5 years) – Oversaw in-store execution of sales programs and product placement.
Education
- Business Administration
Skills
Microsoft Office Suite (Word
Excel
Outlook)
Vendor & Trade Management Software (as used in homebuilding)
Basic Data Recording Tools for NDT
Microsoft office
Complaint handling
Follow-up skills
Report generation
Teamwork and collaboration
Problem-solving skills
Time management
Multitasking
Customer service excellence
Timeline
Warranty Service Representative
DR Horton Homes
01.2014 - CurrentRead More
General Manager
Santikos Theaters
01.2009 - 01.2014Read More
NDT Inspection Data Recorder
DDI International
01.2007 - 01.2009Read More
Customer Service Representative
Ryland Homes
01.2006 - 01.2007Read More
Customer Service Representative
KB Home
01.2004 - 01.2006Read More
New Home Sales Counselor
01.2001 - 01.2004Read More
District Supervisor
Coca-Cola Enterprises
01.1993 - 01.2000Read More
Angelo State University
from Business Administration
Read More