Cameron Warren
Indian Trail,NC
Summary
Seasoned Warranty Service Representative primarily working for Smith Douglas Homes with a solid background in managing warranty claims and customer service. I have a strong expertise in assessing product issues, working closely with technicians and engineers to resolve problems, and maintaining high levels of customer satisfaction. Known for exceptional communication skills, ability to navigate complex technical information, and commitment to ongoing professional development. Impact on previous roles includes streamlining warranty claim processes and enhancing customer experience with ongoing training to continue to better myself and my team.
Overview
9
9
years of professional experience
Work History
Warranty Service Representative
Smith Douglas Homes
Charlotte, NC
01.2021 - Current
- Checked documentation for accuracy and validity on updated systems to ensure the warrantability of over 400 homes in Smith Douglas.
- Carried out administrative tasks by communicating with clients, distributing emails, and scanning documents to send to trades for repairs.
- Generated, posted, and attached information to create a history of repairs for up to 370 homes and homeowners.
- Scheduled trades and repairs according to warranty procedures, and confirmed repairs are complete after the work was done.
- Assisted with the development of new warranty policies and procedures to ensure quality service standards.
- Monitored customer feedback and identified areas for improvement in order to enhance customer satisfaction levels. also lead multiple customers' experience training courses with my team to ensure my homeowners' needs are always met.
- Processed warranty claims according to established guidelines and regulations.
- Completed emerging leadership programs successfully, allowing for optimal training for management positions.
Operations Manager
CVS/pharmacy
Monroe, NC
02.2020 - 12.2020
- Indian trail, NC
- Worked all hub store remodel teams for CVS of Charlotte.
- Performed merchandising and retail construction (building gondolas) team leadership time management responsibilities retail/customer service rep
- Increased planogram Creation, alteration and implementation
- Contact: District leader – 210-819-9625
Shift Supervisor/RX Tech
CVS/pharmacy
Indian Trail, NC
04.2017 - 12.2019
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production levels to achieve targets.
- Completed store opening and closing procedures and balanced tills.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Customer service
CVS Pharmacy
Indian Trail, NC
03.2016 - 04.2018
- Performed team leadership tasks
- Accomplished in sales and retail
- Increased efficiency in Truck unload and reload
- Achieved high regards and scores in RX training and Supervisor skill training
- Contact: Kellie Raimondi – 803-235-6057
Team Shift Lead
Hungry Howies
Indian Trail, NC
11.2015 - 03.2017
- Established and performed all responsibilities for team management
- Performed scheduling and shift changing
- Managed making/ receiving product truck orders
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Contact: Maddie Chumas – 980-210-2427
Education
High School Diploma -
Sun Valley High School
Monroe, NC05.2019
Skills
- Home product installation (appliance install)
- Extensive knowledge in home development
- Leadership and management experience
- Customer service communication experience
- Problem-solving teamwork skills
- Time management skills
- Project management and conflict resolution
- Skilled in moderate home repairs and installations, such as trim and molding, drywall, and minor flooring repairs
- Quality assurance and home inspection experience
- Scheduling and trade relationship Skills
- Knowledgeable in Outlook, SMART, Word, and Excel
- Warranty analysis
- Adaptability and flexibility
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks Courses
Affiliations
- I have played guitar for 14 years and have played in multiple bands since high school.
- Completed multiple CAD and STEAM courses after school for continued education.
- I strongly enjoy working on cars and have a vast mechanical knowledge when it comes to most engines.
Timeline
Warranty Service Representative
Smith Douglas Homes
01.2021 - Current
Operations Manager
CVS/pharmacy
02.2020 - 12.2020
Shift Supervisor/RX Tech
CVS/pharmacy
04.2017 - 12.2019
Customer service
CVS Pharmacy
03.2016 - 04.2018
Team Shift Lead
Hungry Howies
11.2015 - 03.2017
High School Diploma -
Sun Valley High School
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