Summary
Overview
Work History
Education
Skills
Timeline
Casandra "Casey" Litzenberger

Casandra "Casey" Litzenberger

Jacksonville,FL

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service leader to the next level.

Overview

10
10
years of professional experience

Work History

Warranty Service Representative

Mattamy Homes
11.2022 - Current
  • Work with vendors and sub-contractors to complete warranty service work for homeowners.
  • Maintained strong communication between homeowners and trade partners to set appointments, provide clear expectations, and assist with questions and concerns as they arose.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Operations Coordinator

KB Home
12.2021 - 11.2022
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Worked with vendors to reconcile invoices.
  • Oversaw day-to-day operations of a team of 30+ superintendents and provided operational support as needed.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Builder Service Representative

American Woodmark Corporation
07.2019 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.

Digital Guest Communications Coordinator

Universal Orlando Resort
06.2015 - 05.2019
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Prepared market reports and dashboards concerning status and findings and provided insights to executive leadership.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Collaborated with upper management to improve customer service processes and support structures company-wide

Social Media Manager

WCC: The Pulse
09.2013 - 02.2015
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Curated and segmented editorial content to increase engagement and channel growth.

Shop Manager

Rock City Inkslingers
12.2013 - 12.2014
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Education

High School Diploma -

Fairport High School, Fairport, NY

Bachelor of Science - Business Administration And Management

Capella University, Orlando, FL
06.2024

Skills

  • Report preparation
  • Complaint resolution
  • Client Needs Assessment
  • Software Familiarity including Microsoft products, Sprinklr, and BuildPro
  • Training
  • Account management
  • Scheduling
  • Invoice Processing
  • Staff Management
  • Client Services
  • Office Supplies and Inventory
  • Data Entry Software
  • Team Meetings
  • Office Support
  • Protocol Compliance
  • Claim Handling and Reviewing

Timeline

Warranty Service Representative - Mattamy Homes
11.2022 - Current
Operations Coordinator - KB Home
12.2021 - 11.2022
Builder Service Representative - American Woodmark Corporation
07.2019 - 12.2021
Digital Guest Communications Coordinator - Universal Orlando Resort
06.2015 - 05.2019
Shop Manager - Rock City Inkslingers
12.2013 - 12.2014
Social Media Manager - WCC: The Pulse
09.2013 - 02.2015
Fairport High School - High School Diploma,
Capella University - Bachelor of Science, Business Administration And Management

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Casandra "Casey" Litzenberger