Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaila Vazquez

Boynton Beach,FL

Summary

Professional with strong background in customer service, poised to deliver exceptional support and results. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring high satisfaction levels. Proven ability to collaborate with teams, adapt to changing needs, and maintain focus on achieving objectives. Known for effective communication, problem-solving abilities, and proactive approach to service excellence.

Overview

4
4
years of professional experience

Work History

Warranty Service Representative

Ridgeway Plumbing
12.2024 - Current


  • Collaborated with technicians to assess product issues and determine appropriate course of action.
  • Assisted in training new Warranty Service Representatives, sharing expertise for their success in the position.
  • Ensured accurate tracking of warranty information, maintaining organized records for future reference.
  • Reduced processing time of claims with efficient documentation and adherence to company guidelines.
  • Improved customer satisfaction by promptly and effectively addressing warranty claims.
  • Managed three builder accounts
  • Participated in continuous improvement initiatives to enhance overall efficiency of the warranty department.

Legal Assistant

The Ticket Clinic - A Law Firm
06.2021 - 11.2024
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.

Education

Associate of Science - Crime Scene Technology

Palm Beach State College
Lake Worth, FL

High School Diploma -

Forest Hill Community High School
West Palm Beach, FL
06-2021

Skills

  • Bilingual
  • Microsoft office
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Organizing and prioritizing work
  • Adaptability and flexibility
  • Data entry
  • Appointment scheduling
  • Records management
  • Financial transactions

Timeline

Warranty Service Representative

Ridgeway Plumbing
12.2024 - Current

Legal Assistant

The Ticket Clinic - A Law Firm
06.2021 - 11.2024

Associate of Science - Crime Scene Technology

Palm Beach State College

High School Diploma -

Forest Hill Community High School

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