Kenneth Johnson
Bristow,VA
Summary
Motivated and results-driven professional with 30+ years of experience in customer service, customer care, and technical support. Expertise in problem-solving, effective communication, and efficient time management. Demonstrated ability to handle challenging situations and deliver optimal solutions. Adept at building strong relationships with customers and colleagues, ensuring high satisfaction levels. Committed to delivering exceptional service and contributing to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
Uber
08.2017 - Current
- Use of the mobile app to handle customer requests for pickup and destination locations
- Operating a personal vehicle in a safe and professional manner while ensuring a prompt arrival
- Vehicle maintenance, monitoring expenses, and updating documents
- Over 4,500 trips maintaining a 4.99 star rating with reviews for excellent service, all-star driver, and great conversationalist
Patient Access Associate
Inova/Prince William Family Medicine
Manassas, VA
08.2023 - 05.2024
- Greeting and assisting patients: First point of contact for patients and visitors, managing patient registration and inquiries
- Scheduling appointments: Coordinating appointments and maintaining accurate patient records
- Collecting payments: Handling billing and collecting payments while ensuring patient information is up-to-date
Sales Administrative Assistant
F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical
12.2021 - 06.2023
- Effectively utilized the Service Titan platform to schedule and coordinate HVAC/Plumbing sales calls, optimizing appointment management and facilitating smooth customer interactions
- Utilized a proactive approach to identify customer needs and consistently recommended relevant add on sales to enhance their service experience
- Proficiently managed various communication channels, including calls, emails, and texts, to promptly address customer inquiries and provide exceptional assistance with their service needs
Claims Service Representative
GEICO
11.2018 - 12.2019
- Conducting interviews to investigate liability on claims between insureds and claimants
- Communication with customers regarding accident details, repair updates and settlement amounts within coverage contracts
- Completing state-mandated forms or letters timely and accurately to ensure compliance with regulatory requirements
Delivery Driver
Domino's
05.2012 - 08.2017
- Taking customer orders and handling POS transactions
- Assembling food orders and upholding quality assurance protocols
- Delivery route planning and order delivery
Customer Support Technician
SYKES
09.2016 - 04.2017
- Handling calls, emails, and texts to troubleshoot hardware and app issues
- Resolving billing, account, and technical issues
- Escalating support requests within the ticketing system to higher tier support
Education
High School Diploma -
PWC Adult Education Center
Manassas, VA12.1991
Skills
- Customer Support Solutions
- Client Account Oversight
- Effective Time Management
- Flexible Adaptation
- Client Satisfaction
- Accurate Data Organization
- Efficient Issue Resolution
- Effective Communication Skills
- Microsoft Office Proficiency
- Office Administration
Certification
- Introduction to Data Analysis using Microsoft Excel, Coursera, VERVXWSJYDU5
- Conditional Formatting, Tables and Charts in Microsoft Excel, Coursera, KNXVJJDVKW3X
- Using Basic Formulas and Functions in Microsoft Excel, Coursera, XPVQCRHGYFSQ
Timeline
Patient Access Associate
Inova/Prince William Family Medicine
08.2023 - 05.2024
Sales Administrative Assistant
F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical
12.2021 - 06.2023
Claims Service Representative
GEICO
11.2018 - 12.2019
Driver
Uber
08.2017 - Current
Customer Support Technician
SYKES
09.2016 - 04.2017
Delivery Driver
Domino's
05.2012 - 08.2017
High School Diploma -
PWC Adult Education Center
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