Kenneth Kay
Fishers,IN
Summary
Experienced in academic research, group projects, and time management, with a strong ability to gather and analyze data to contribute to informed decision-making. Skilled in collaboration techniques that ensure successful teamwork and project completion.
Proven track record of excellence in customer service and time management as a valet driver, leveraging bilingual abilities and quick decision-making to enhance customer satisfaction and operational efficiency. Demonstrated strong communication and adaptability, significantly improving both team productivity and the overall customer experience.
Developed key customer service skills in a fast-paced movie theater environment, excelling in handling transactions and engaging with customers to ensure a positive experience. Focused on delivering high-quality service, handling high-volume situations efficiently, and building positive relationships with patrons. Transitioning into a new field, aiming to leverage these transferable skills in contributing effectively to a different environment.
Overview
2
2
years of professional experience
Work History
Valet Driver
Elite Parking Management Services
05.2024 - 08.2024
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Senior Floor Staff Member
Emagine Movie Theater
08.2023 - 05.2024
- Ensured a safe shopping environment for customers through regular cleaning and maintenance of the sales floor area.
- Maximized efficiency during peak hours by effectively managing multiple tasks simultaneously while maintaining a high level of service quality.
- Promoted brand loyalty by engaging customers in conversation about current promotions, events, or special offers available at the store.
- Proactively identified areas of improvement within the department, leading to increased productivity and efficiency.
Parking Lot Flagger
Elite Parking Management Services
05.2022 - 07.2023
- Maintained clear and visible signage to enhance driver awareness and safety.
- Collaborated with site managers to optimize traffic patterns and reduce congestion.
- Managed setup and removal of traffic control devices for efficient operations.
- Coordinated with law enforcement to ensure legal compliance in traffic control.
Education
High School Diploma -
Hamilton Southeaster High School
Fishers, IN05-2024
Bachelor of Arts - Political Science
University of Louisville
Louisville, KY05-2028
Skills
- Excellent customer service
- Time management skills
- Patience and composure
- Quick decision making
- Adaptable to change
- Bilingual in Spanish
- Strong communication
- Customer service
- Problem-solving
- Friendly and outgoing
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Tech enthusiast, particularly in computers and cameras
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Music
Timeline
Valet Driver
Elite Parking Management Services
05.2024 - 08.2024
Senior Floor Staff Member
Emagine Movie Theater
08.2023 - 05.2024
Parking Lot Flagger
Elite Parking Management Services
05.2022 - 07.2023
High School Diploma -
Hamilton Southeaster High School
Bachelor of Arts - Political Science
University of Louisville
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