KENNETH KIRK JR
Chesapeake,VA
Summary
I’m a client service specialist & freelance creative specializing in creative direction and digital marketing with skills in social media, content creation, and freelance production. I'm looking to expand my network and create with a wide range of professionals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Support Specialist I
Automatic Data Processing (ADP)
06.2022 - Current
- Troubleshoot and constructively use agile methods to engage & support clients on ADP Next Gen's developing payroll software platform. (Next Gen, Major Accounts)
- Proficiency in the latest web technologies and working knowledge of various operating systems. (SAP, Salesforce, SaaS, Oracle, etc.)
- Support aligned & new clients with Human Capital Management areas (HR, Payroll, Tax, etc.)
- Review & submit client confidential documents within ADP's cloud filing system and service all areas related to payroll processing.
Payroll Support Specialist
Dollar Tree Corporate Office
03.2021 - 06.2022
- Accurately process and record ACH returns in addition to manual payments for various clients.
- Provide superior client interaction with care followed by daily communication via email and phone calls.
- Assist & lead special assignments/projects exceeding monthly project goals by contacting over 175 clients.
SALES ASSOCIATE
Dillard’s
Virginia Beach, VA
07.2018 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Pacer's
12.2017 - 08.2018
- Independently and creatively arranged showrooms for Pop-Up Shops, Gallery Showings, Listening parties, and more.
- Maintained & exceeded sales margins and promoted growth in consumer traffic by successfully promoting various in-house products.
- Prepare garments for purchase providing each client with a premier experience.
- Maintain superior showroom cleanliness for current & upcoming events.
Education
Bachelor of Science - Business, Marketing
Norfolk State University
01.2020
Associates - Business Management
Tidewater Community College
01.2017
Skills
- Excellent project management skills (4 years experience)
- All Microsoft programs (5 years experience)
- Adobe programs (4 years Lightroom, Illustrator, etc)
- Digital Marketing (4 years)
- Excellent communication & interpersonal skills both written and verbal
- Excellent analytical and time management skills
Certification
Employer Brand Marketing Certification- ADP
Timeline
Client Support Specialist I
Automatic Data Processing (ADP)
06.2022 - Current
Payroll Support Specialist
Dollar Tree Corporate Office
03.2021 - 06.2022
SALES ASSOCIATE
Dillard’s
07.2018 - 03.2021
Sales Associate
Pacer's
12.2017 - 08.2018
Bachelor of Science - Business, Marketing
Norfolk State University
Associates - Business Management
Tidewater Community College