Kenneth Krepps
Spokane
Summary
Dynamic and results-driven professional with extensive experience at Allied Universal Security Services, excelling in facility security and incident reporting. Proven ability to enhance safety through effective crowd control and de-escalation techniques, ensuring a secure environment while delivering exceptional customer service. Skilled in monitoring systems and maintaining documentation for accurate record-keeping.
Experienced with maintaining secure premises and ensuring safety protocols. Utilizes effective communication and observation techniques to monitor and manage potential risks. Knowledge of conflict resolution and incident response to handle situations calmly and efficiently.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Allied Universal Security Services
05.2015 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Information Technology Support Specialist
Army Reserve
08.2014 - 06.2019
- Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Streamlined operations with effective management of software licenses, user accounts, and access control.
- Managed vendor relationships to ensure reliable service delivery while maintaining cost efficiency.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
Unarmed Security Guard
Securitas Security Services USA
10.2014 - 05.2015
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
Information Technology Support Specialist
US Army
06.1999 - 08.2014
- Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Optimized resource utilization by conducting regular audits of hardware inventory and software usage.
- Ensured data security by monitoring systems for potential threats and implementing appropriate countermeasures.
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Associate of Science - Computer And Information Sciences
University of Phoenix
Tempe, AZHigh School Diploma -
Joel E Ferris
Spokane, WA06-1999
Skills
- Facility security
- Crowd control
- Patrolling techniques
- Situational awareness
- Incident reporting
- De-escalation techniques
- Teamwork and collaboration
- Monitoring Systems
- Detainment Procedures
- Basic Life Support Skills
- Documentation and Reporting
- Technical Report Writing
Affiliations
- Veterans of Foreign Wars
Certification
- Washington Driver's License
- CPR/AED Certification
- Pepper Spray Certification
- Handcuff Training
Languages
English
Native or Bilingual
Timeline
Unarmed Security Guard
Allied Universal Security Services
05.2015 - Current
Unarmed Security Guard
Securitas Security Services USA
10.2014 - 05.2015
Information Technology Support Specialist
Army Reserve
08.2014 - 06.2019
Information Technology Support Specialist
US Army
06.1999 - 08.2014
Associate of Science - Computer And Information Sciences
University of Phoenix
High School Diploma -
Joel E Ferris