KENNETH KUFFOUR
Columbus,OH
Summary
Forward-thinking IT Graduate, highly motivated and productive in team environments as well as independently. CompTIA CySA+, CompTIA Security+, CompTIA A+, Linux Essentials, Network +, Microsoft Azure (AI-900) and Microsoft Azure (AZ-900) Fundamentals Skills including but not limited to computer networking, analytical thinking & creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees & administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise & follow leadership directives at appropriate times.
Overview
1
1
Certification
4
4
years of professional experience
Work History
ADJUNCT FLEX INSTRUCTOR
MyComputerCareer
Columbus, OH
06.2022 - Current
- Monitor students and check attendance in the Flex area.
- Tutor or assist in the tutelage of the students with lab work in the Flex area.
- Assist students in the development of successful study habits and skills.
- Assist students in the registration of products necessary for the completion of studies and their laptops.
- Troubleshoot all issues with students Laptops and Tablets.
- Troubleshoot campus network, printers, or any other technical issues that arise.
- Successful navigate Salesforce CRM to assist with student hours and documentation of any issues or essential information.
- Assist with issues/areas on campus as assigned by Campus Director or Assistant Campus Director.
- Monitor or provide classroom support to instructors as required
Data Center Technician
Amazon Web Services
Columbus, Ohio
09.2025 - 03.2026
- Manage ITSM tickets and ensure timely resolution
- Audit servers and consumables
- Document progress using MS Office and customer tracking tools
- Ensure compliance with safety and data center standards
- Diagnose and resolve hardware issues across servers, GPUs, and network components
- Replace faulty parts and manage returns to vendors
- Update firmware and configure IPs/login credentials
- Support network admins with cabling, optics, and server/switch configurations
COMPUTER REPAIR TECHNICIAN
SAGE Electronics
Columbus, OH
01.2023 - 09.2025
- Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
- Test, troubleshoot, and diagnose computer hardware failures
- Replace and/or repair faulty components
- Perform data input of required material
- Perform quality inspections for all completed processes
IT TECHNICAL SUPPORT
Ready Set Go Staffing, LLC
Columbus, OH
02.2022 - 04.2023
- Interact with customers via various channels such as phone, email, and online chat to actively walk customers through browser or CD based issues using classroom teachings, product knowledge, or company knowledge base
- Respond to customer inquiries via phone, email, and chat
- Resolve inquiries by answering questions on software or online products utilizing skills
- Actively manage open cases/tickets and ensure that all necessary follow-up is completed
- Develop product knowledge documentation on assigned products, update shared knowledge base, and conduct training for other employees
- Resolve inquiries by answering questions on software or online products utilizing skills such as guiding customers through applications, assisting with installations, troubleshooting issues, and performing testing as necessary to replicate issues
Education
Information Technology Security Administration - Information Technology
MyComputerCareer
Columbus, OH11-2020
Skills
- Implement wireless networks, & various topologies
- Install & configure computer hardware, software, systems, networks, printers & scanners
- Cloud Platform Support to include Microsoft Intune, Azure, Office 365 & Google Cloud Applications
- Ability to adapt, communicate clearly and concisely & display problem-solving skills
- Virus & malware mitigation, cleaning infested computers and implementation of Encryptions
Certification
Microsoft Azure (AI-900), Linux Essentials 010-160, CompTIA CySA+, CompTIA A+, Network+, Security+, Microsoft Azure (AZ-900) Fundamentals
Timeline
Data Center Technician
Amazon Web Services
09.2025 - 03.2026
COMPUTER REPAIR TECHNICIAN
SAGE Electronics
01.2023 - 09.2025
ADJUNCT FLEX INSTRUCTOR
MyComputerCareer
06.2022 - Current
IT TECHNICAL SUPPORT
Ready Set Go Staffing, LLC
02.2022 - 04.2023
Information Technology Security Administration - Information Technology
MyComputerCareer
TECHNOLOGY SUMMARY
Windows 7, Windows 8, Windows 10, Mac OS X, iOS, DNS, DHCP, Network, Physical Security, Logical Security, Network Standards, Protocols, IPS, IDS, Disassemble & Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, Processors, Multi-line phone systems, POS Systems, Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing, MS Office