KENNETH LAUER
Buffalo
Summary
Your right hand sales man. I'm a charismatic and energized person ready to take on any task. Proficient in customer service. I have overall 10 years of sales and customer service experience and knowledge to share and continue to grow from. Managed over 2500 Skus of beer and other beverages with extensive knowledge of each and every one. Excellent in data entry and multiple POS systems. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum Mobile
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Activated and troubleshot mobile devices to make sure they were working as intended.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Beer Manager
Premier Gourmet
01.2023 - 07.2024
- Managed a small staff to ensure the best customer experience to our clients
- Ensured the shelves were stocked and inventory was correct for over 2500 skus
- Assisted the manager on ordering and provided insight on trends and anomalies in sales
- Studied and educated Coworkers, Customers, and myself about Craft beer and other similar industries
Beer Associate
Premier Gourmet
11.2018 - 01.2023
- Provided Customer Service and sales on specialized products
- Received product from distributors and stocked shelves
- Assisted the management team in communicating what customers needed and desired
- Created a welcoming environment for newcomers and assisted regular customers on an escape from reality to enjoy shopping again
Section Leader
Trader Joes
04.2016 - 11.2018
- Ordered for multiple sections within the store and was in control of inventory for each one as well
- Provided customer service and sales within each section
- Merchandised each section I managed and provided sales insight into others as well
- Handled the POS system and provided the best customer experience while cashing out
Education
High school or equivalent - Media Communications
Buffalo Academy For Visual And Performing Arts
Buffalo, NY06.2015
Skills
- Customer Service
- Management
- Problem Solving
- Data entry
- Specialized Sales
- Cicerone Certified Beer Server
- Complaint resolution
- Account updating
- Technical troubleshooting
- Call management
Certification
- Cicerone Certified Beer Server - Cicerone Certification Program.
Timeline
Customer Service Representative
Spectrum Mobile
10.2024 - Current
Assistant Beer Manager
Premier Gourmet
01.2023 - 07.2024
Beer Associate
Premier Gourmet
11.2018 - 01.2023
Section Leader
Trader Joes
04.2016 - 11.2018
High school or equivalent - Media Communications
Buffalo Academy For Visual And Performing Arts
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