Kenneth Lingley
Chesapeake,VA
Summary
Highly motivated Service Operations Manager with 28 years of Fire Protection Service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Operations Manager
Mid atlantic fire protection
11.2020 - Current
- Improved service operations efficiency by implementing standardized processes and procedures.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitor service staff performance and provided feedback for improvement.
- Meet with customers to discuss service needs and offer available solutions.
- Established strong vendor relationships to ensure timely delivery of materials and services at competitive prices.
Service Operations Manager
BFPE
01.2019 - 10.2020
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Technician Lead
Eagle Fire Protection Inc.
06.2018 - 10.2019
- Responsible for conducting thorough inspections and implementing corrective actions for Newport News Shipyard fire and life safety systems.
- Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
- Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
Service operations manager
Hiller Systems Incorporated
06.2017 - 06.2018
- Managed all aspect of operations for repair and inspection services for Fire Sprinkler, Suppression/Kitchen Hoods, Fire Alarm and Fire Extinguishers.
- Collaborated with cross-functional teams to develop strategies for improving overall business performance.
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
Sprinkler Service Operations Manager
SimplexGrinnell
01.2006 - 01.2016
- Responsible for the structuring and growth of the sprinkler service department in the Norfolk location.
- Implementing standardized processes and procedures.
- Established customer satisfaction through proactive problem resolution and consistent communication with clients.
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Streamlined workflow for increased productivity with the introduction of new software tools and technologies.
- Ensured regulatory compliance by staying up-to-date on industry standards and consistently updating company policies accordingly.
- Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
Helper/Fitter/Foreman/Customer Service Manager
Hiller Systems Incorporated
01.1996 - 01.2006
- As a fitter/foreman I was responsible for the installation and inspection of fire sprinkler and suppression systems.
- Advanced to service manager role in 2003, overseeing all aspects of the service department.
Education
GED -
Virginia Beach, VASkills
- Experienced in planning, organizing, directing, and overseeing department/team
- Time management, analytical and problem solving
- Effective written and verbal communication
- Customer Service
- Decision Making
- Budget Management
- Resource Allocation
- Team Leadership
- Multitasking and Organization
- Revenue Generation
- Positive Attitude
- Business Development
References
available Upon Request
Certification
- NICET Level lll Fire Protection Engineering Technology Inspection and Testing of Water-Based Systems.
- Commonwealth of Virginia DPOR Certified Automatic Sprinkler Inspectors License.
- North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors – Fire Sprinkler Inspection Contractors License.
Timeline
Service Operations Manager
Mid atlantic fire protection
11.2020 - Current
Service Operations Manager
BFPE
01.2019 - 10.2020
Technician Lead
Eagle Fire Protection Inc.
06.2018 - 10.2019
Service operations manager
Hiller Systems Incorporated
06.2017 - 06.2018
Sprinkler Service Operations Manager
SimplexGrinnell
01.2006 - 01.2016
Helper/Fitter/Foreman/Customer Service Manager
Hiller Systems Incorporated
01.1996 - 01.2006
GED -
- NICET Level lll Fire Protection Engineering Technology Inspection and Testing of Water-Based Systems.
- Commonwealth of Virginia DPOR Certified Automatic Sprinkler Inspectors License.
- North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors – Fire Sprinkler Inspection Contractors License.
Similar Profiles
Stephen IpockStephen Ipock
Fire Captain at Navy Region Mid Atlantic Fire RescueFire Captain at Navy Region Mid Atlantic Fire Rescue
Dina HooblerDina Hoobler
Property Manager at Associa Mid-Atlantic Property ManagementProperty Manager at Associa Mid-Atlantic Property Management
Larry ThomasLarry Thomas
Coiled Tubing Supervisor at Mid-Atlantic Energy ServicesCoiled Tubing Supervisor at Mid-Atlantic Energy Services