KENNETH LOGAN
Seattle,WA
Summary
Friendly turnstile/AR with 13 -year background in Customer Service setting. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
8
8
years of professional experience
Work History
Security Rover/ Customer Service/ A-Team AWS
Allied Universal Security Services
Seattle, WA
02.2021 - Current
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted guest/Amazonian and listened closely to problems described to determine solutions.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Janitor/Housekeeper Aide
VA Puget Sound Health Care System
1660 S Columbian Way, Seattle
07.2019 - 06.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Mentored newly hired employees on polices and procedures and developed training manual for all
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
Front Desk / Security/Customer Service Representative
Allied Universal Security Services
South Fidalgo Street 2nd St. Seattle WA
11.2018 - 07.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Light Rail/ Security Officer/Sweeper/Microsoft
Securitas Security Services USA
3rd &Pine Seattle WA
02.2012 - 03.2017
- Greeted patrons professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked light rail trains for explosives and lost luggage.
- Patrolled platform area and provided customer service to tourist in the area.
- Fire panel watch duty.
Education
Bachelor of Arts - Business Administration
American InterContinental University
04.2014
Skills
- Business Administration
- Telephone etiquette
- Filing
- Decision-making abilities
- Understanding Customer Needs
Weight Lifting/Pool
I work-out 3 days a week, and shoot pool two days a week.
Timeline
Security Rover/ Customer Service/ A-Team AWS
Allied Universal Security Services
02.2021 - Current
Janitor/Housekeeper Aide
VA Puget Sound Health Care System
07.2019 - 06.2020
Front Desk / Security/Customer Service Representative
Allied Universal Security Services
11.2018 - 07.2019
Light Rail/ Security Officer/Sweeper/Microsoft
Securitas Security Services USA
02.2012 - 03.2017
Bachelor of Arts - Business Administration
American InterContinental University