Kenneth Lopez
Batavia,IL
Summary
Dynamic and reliable professional with a proven track record at Batavia Fine Arts Center, enhancing customer experiences and training staff. Skilled in point of sale systems and exceptional communication, adept at resolving escalated customer service situations and improving operational efficiency. Demonstrates strong mentoring abilities and a commitment to excellence in all customer interactions.
Overview
3
3
years of professional experience
Work History
Front of House Lead
Batavia Fine Arts Center
01.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Was trained in and have also worked in the Box Office.
- Returned customer service related phone calls.
- Dealt with escalated customer service situations.
Store Lead
Nothing Bundt Cakes
02.2023 - 10.2023
- Answered product questions and assisted customers in selection and checkout.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Performed cash, card, and check transactions to complete customer purchases.
Host
Lazy Dog Restaurant & Bar
11.2021 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Fresno Highschool
Fresno, CA05-1989
Skills
- Exceptional communication
- Point of sale systems
- Greeting guests
- Training and mentoring
- Reliability
Timeline
Front of House Lead
Batavia Fine Arts Center
01.2024 - Current
Store Lead
Nothing Bundt Cakes
02.2023 - 10.2023
Host
Lazy Dog Restaurant & Bar
11.2021 - 08.2022
High School Diploma -
Fresno Highschool
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