Kenneth Mathias

Client relationship management

• Developed and nurtured strong client relationships.
• Addressed client queries to ensure satisfaction and maintain efficiency.
• Use client feedback to improve customer experience
• Oversaw the fulfillment of customer needs with precise and punctual service.
• Tailored recommendations based on specific client requirements.
• Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
• Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
• Provided ongoing training and support to junior team members on sales techniques and processes.

Sales development.

• Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
• Identify and approach potential clients
• Supported team in achieving collective goals and assigned tasks effectively.
• Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
• Verified and updated account information to keep details current.
• Utilized CRM tools to track client interactions, sales opportunities, and account history.
• Participated in weekly team meetings with other senior account managers to discuss best practices.
• Recruited, hired, and trained new hires to optimize profitability.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Renewed existing accounts by building relationships with clients.

• Ensured accurate preparation of drinks according to recipe standards while monitoring cost controls within established guidelines.
• Prepared monthly reports detailing sales figures, profits and losses in each outlet, product mix analysis and other relevant information.
• Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
• Purchased goods and ingredients needed to make beverages.
• Organized weekly tastings of new products for management team review prior to purchasing decisions.
• Maintained a safe working environment by enforcing local health codes and liquor laws as well as company policies regarding alcohol service.
• Attracted, recruited, and trained new employees.
• Trained new employees to perform duties.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
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• Managed budgets related to beverage purchases, labor costs and supplies in accordance with set targets.
• Resolved problems or concerns to satisfaction of involved parties.
• Researched emerging industry trends in order to keep up with the latest developments related to beverage programs.