Kenneth McFarland
United Postal Service
Austin,TX
Summary
Dynamic and detail-oriented professional with extensive experience at the United States Postal Service. Proven problem-solver skilled in package handling and machine operation. Recognized for enhancing workplace safety and optimizing mail distribution processes. Strong communicator adept at collaborating with teams to achieve operational excellence and improve customer satisfaction.
Overview
35
35
years of professional experience
2
2
Certifications
Work History
Mail Handler
United States Postal Service, USPS
01.1993 - 04.2018
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained clean and organized mail room to promote safety and efficiency.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Improved workplace safety with rigorous adherence to all federal and postal regulations.
- Conducted detailed audits of mail handling processes, identifying areas for improvement.
- Streamlined inventory management for postal supplies, avoiding shortages.
- Processed incoming shipments for distribution, ensuring timely delivery to correct recipients.
- Enhanced team productivity through effective communication and collaboration.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Optimized mail distribution paths, leading to improved delivery times.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Operated automated sorting equipment to expedite mail processing.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Ensured secure handling and confidentiality of sensitive mail, protecting customer privacy.
- Coordinated with transportation teams to ensure smooth transition of mail for delivery.
- Mitigated potential delays with proactive troubleshooting efforts when faced with challenges like equipment malfunctions or unexpected changes in delivery routes.
- Increased customer satisfaction by handling customer inquiries and resolving issues promptly.
- Facilitated seamless operation, maintaining and organizing mail before dispatch.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
SSG
United States Army
11.1982 - 01.1992
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations, and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Business Administration
Huston Tiillotson University
Austin, TX 05.2001 -
Skills
Problem-solving skills
Package handling
Machine operation
Loading and unloading
Workplace safety was the Safety Captain and Job trainer for Austin P&DC for the Mail Handlers Craft
Post office operations worked in the Austin P&DC Firm Caller section handling the State and local Government independent Couriers facilitate mail distribution
Certification
Chemotherapy (Hazardous) Drugs Transportation
Timeline
Chemotherapy (Hazardous) Drugs Transportation
01-2026
Specimen Handling and Transportation
01-2026
Bachelor of Arts - Business Administration
Huston Tiillotson University
05.2001 -
Mail Handler
United States Postal Service, USPS
01.1993 - 04.2018
SSG
United States Army
11.1982 - 01.1992