Kenneth Mitman
Northampton,PA
Summary
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
28
28
years of professional experience
Work History
Sales Development Representative
Harte Hanks
01.2024 - 02.2024
- Focused on generating business opportunities with new and existing customers
- Identified, contacted, and qualified potential customers using pre-sales and sales-engagement tools
- Worked closely with multiple team members to ensure sales goals are met.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Customer Service Representative
Willis Towers Watson
09.2023 - 12.2023
- Interacted with customers to address their concerns, answer their questions, and assist them with their needs.
Customer Service Representative
Concentrix
04.2023 - 05.2023
- Assisted customers with troubleshooting and any other problems they may have run into
- Performed data entry of necessary information into the database
- Resolved customer information and complaints
- Responded to claim inquiries
- De-escalated situations and got the customer back on the right track.
Customer Service Representative
BroadPath
01.2023 - 03.2023
- Provided answers to complex customer questions requiring immediate resolution
- Answered phones and assisted clients with changes
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts.
Customer Service Representative
Federal Corporation – Center for Disease Control
06.2021 - 08.2021
- Provided education about the Covid-19 vaccine and provided information on vaccination site locations
- Answered questions concerning the virus and virus-related questions.
Customer Service Representative
Olympus Corporation
04.2021 - 06.2021
- Oversaw the processing and fulfillment of customer orders and responded promptly to customer requirements, inquiries, and requests
- Provided an exceptional level of customer service by answering 'inbound' calls quickly and efficiently.
Customer Service Representative
KAB Distributors Inc
05.2020 - 09.2020
- Delivered and merchandised company products to grocery retailers in an established route
- Loaded the van at the end of each workday in preparation for the next day's route and schedule
- Delivered products to assigned stores in territory
- Checked product in with store receiver
- Merchandised product at stores as per Account Managers instruction.
Inside Sales Representative (Pharmaceutical)
INTEGRATED ACCESS CORPORATION
10.2010 - 04.2020
- Responsible for Business-to-Business (B2B) outbound sales calls, to new and existing customers on behalf of our largest, Fortune 1000 and most highly recognized client brands in both the pharmaceutical and food service industries
- Managed the sales cycle from start to close, all over the phone
- Managed a robust sales pipeline, creating opportunities and increasing customer demand for our clients' products
- Exceeded quota year over year.
Security Solutions Consultant
ADT SECURITY SERVICES INC
02.2008 - 12.2009
- Provided fire and security solutions in a highly entrepreneurial and fast-paced environment to both the residential and small business segments
- Drove sales within assigned territory, maintaining and exceeding sales quotas
- Identified prospects utilizing creative lead generating techniques
- Presented sales presentations and proposals to prospects
- Post installation follow-up.
Pet Solutions Specialist
INVISIBLE FENCING of the LEHIGH VALLEY
11.2007 - 01.2008
- Provided 'in-home' consultation for pet containment and behavior needs
- Recommended and sold the appropriate solution
- Designed and customized layout for the electronic pet fence based on the customer's specific requirements
- Drove sales and displayed product value through onsite dog training demonstrations
- Maximized available marketing tools: lead boxes, referrals, and trade events to secure new business prospects
- Provided high-quality installations and training to exceed customer satisfaction and increase referrals
- Analyzed, diagnosed, and corrected system problems with Invisible Fence customers.
Relationship Manager, Middle Market, Small Business, Domestic & International Solution Center
DUN & BRADSTREET
10.1995 - 11.2007
- Managed $2.5 million portfolio of approximately 500 Middle Market (Fortune 1000) customers
- Cross-sold and upsold into accounts
- Demonstrated direct business value of D&B products to customers by researching, understanding, planning, and presenting Risk Management, Finance, Marketing, Sales, Purchasing, and Technology solutions
- Increased customer retention by quantifying product value, presenting ROI, helping customers understand new products, and stimulating customers' product usage
- Drove retention and revenue growth by cultivating long-term client relationships, performing needs analysis, understanding customers' goals, and building trust.
Education
Associate of Arts - Accounting And Business Management
Allentown Business School
Allentown, PA06.1993
Skills
Cold-calling
Goal-oriented mindset
Customer Relationship Building
Lead Qualification
Objection handling
CRM Management
Email outreach
Leads Prospecting
Salesforce proficiency
Problem-Solving
Attention to Detail
Accomplishments
- Achieved "Sales 100% Club"by completing 100% customer renewals and sales quota with accuracy and efficiency.
- Documented and resolved customer product delivery which led to customer retention.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Development Representative
Harte Hanks
01.2024 - 02.2024
Customer Service Representative
Willis Towers Watson
09.2023 - 12.2023
Customer Service Representative
Concentrix
04.2023 - 05.2023
Customer Service Representative
BroadPath
01.2023 - 03.2023
Customer Service Representative
Federal Corporation – Center for Disease Control
06.2021 - 08.2021
Customer Service Representative
Olympus Corporation
04.2021 - 06.2021
Customer Service Representative
KAB Distributors Inc
05.2020 - 09.2020
Inside Sales Representative (Pharmaceutical)
INTEGRATED ACCESS CORPORATION
10.2010 - 04.2020
Security Solutions Consultant
ADT SECURITY SERVICES INC
02.2008 - 12.2009
Pet Solutions Specialist
INVISIBLE FENCING of the LEHIGH VALLEY
11.2007 - 01.2008
Relationship Manager, Middle Market, Small Business, Domestic & International Solution Center
DUN & BRADSTREET
10.1995 - 11.2007
Associate of Arts - Accounting And Business Management
Allentown Business School
Similar Profiles
Shayna ConradShayna Conrad
Business Development Representative at Harte HanksBusiness Development Representative at Harte Hanks
Christina BellaroChristina Bellaro
Creative Graphic Designer at HARTE HANKSCreative Graphic Designer at HARTE HANKS
Rashanique SimpsonRashanique Simpson
Freight Dispatcher at Harte HanksFreight Dispatcher at Harte Hanks
Karla Mae ZapantaKarla Mae Zapanta
Customer Service Subject Matter Expert at Harte HanksCustomer Service Subject Matter Expert at Harte Hanks
Elayna EbertElayna Ebert
Cashier at Rita's IceCashier at Rita's Ice