Kenneth Montalvo
Carrollton,TX
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
21
21
years of professional experience
1996
1996
years of post-secondary education
1
1
Certification
Work History
Contractor Delivery.Driver and installation
Bestbuy/ATS appliances, installers
Flower Mound, Texas
08.2021 - 07.2025
- Maintained vehicle cleanliness and performed regular inspections to ensure roadworthiness.
- Coordinated with installation teams to ensure timely and accurate delivery of appliances.
- Resolved customer inquiries and complaints professionally to enhance satisfaction levels.
- Assured compliance with safety regulations to minimize risks during deliveries.
- Trained new drivers on best practices for efficient deliveries and customer interaction.
- Collaborated with dispatch to adjust routes based on real-time traffic conditions.
- Handled packages with care to prevent damage and ensure safe arrival.
- Delivered exceptional customer service by actively listening and addressing client needs.
- Adapted to changing delivery schedules and routes to meet customer demands.
Delivery Contractor
Home Depot/Serpro Logistics
Flower Mound, Texas
05.2009 - 08.2021
- Executed route plans to ensure efficient delivery schedules and customer satisfaction.
- Coordinated with team members to streamline delivery processes and enhance operational efficiency.
- Implemented safety protocols to minimize risks during transportation and handling of goods.
- Documented delivery transactions accurately to maintain compliance with company standards.
- Adapted to changing schedules and priorities while maintaining high service levels.
- Conducted regular vehicle maintenance checks to ensure safety and reliability.
- Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
Sears
Contractor Helpers
Grapevine, Texas
10.2004 - 05.2009
- Managed inventory processes to ensure accurate stock levels and timely replenishment.
- Enhanced customer experience by implementing feedback mechanisms and personalized service strategies.
- Analyzed sales performance data to identify trends and inform decision-making.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
Education
Eva Y Patria Custodio Franqui
Las Marias, PRSome College (No Degree) - Automotive Engineering
Colegio Vocacional De Mayaguez
Mayaguez, PRSkills
- Route planning
- Package handling
- Vehicle maintenance
- Delivery documentation
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Driver license
Timeline
Contractor Delivery.Driver and installation
Bestbuy/ATS appliances, installers
08.2021 - 07.2025
Delivery Contractor
Home Depot/Serpro Logistics
05.2009 - 08.2021
Sears
Contractor Helpers
10.2004 - 05.2009
Eva Y Patria Custodio Franqui
Some College (No Degree) - Automotive Engineering
Colegio Vocacional De Mayaguez