Special Investigator
Texas Department of Family & Protective Services
Arlington , Texas
2022 - 2023
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Structured programs, produced working documentation and implemented best practices.
- Facilitated company-wide review of personnel wage and hour practices.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Conducted quarterly audits of environmental management compliance.
- Publicized health and safety program requirements and mentored employees on critical nature of compliance.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Managed compliance efforts, reporting and audits.
- Kept new and modified products and services in conformance with security and compliance regulations.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Prepared records and data for regular audits.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Conducted interviews with witnesses and clients.
- Documented findings and prepared detailed reports.
- Collaborated with federal agencies on investigations.
- Developed concept models, working collaboratively with IT to establish [Type] needs and specifications.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Testified in court during removal proceedings and trials.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Obtained admissions of crimes using forensic interviewing techniques.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
