Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Moore

Atlanta

Summary

Detail-oriented Pharmacy Technician with 7+ years of experience supporting pharmacists in both clinical and retail settings. Proven track record of ensuring accurate medication dispensing, maintaining comprehensive patient records, and providing exceptional customer service. Skilled in prescription processing, insurance claim handling, inventory management, and navigating pharmacy management systems. Adept at multitasking in fast-paced environments while maintaining a strong commitment to patient safety, regulatory compliance, and high-quality care. Recognized for reliability, teamwork, and a proactive approach to problem-solving.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Clinical Pharmacy Technician

SynerGrx
02.2025 - 05.2025
  • Supported clinical pharmacists by maintaining accurate patient records and medication profiles to ensure continuity of care.
  • Responded promptly to patient inquiries by managing incoming calls, relaying messages, and appropriately triaging requests.
  • Demonstrated effective time management and task prioritization to support timely and safe patient care.
  • Participated in professional development activities to stay current with evolving pharmacy practices and standards.
  • Tracked and triaged coverage determination requests, evaluating the need for pharmacist review.
  • Collected detailed clinical information from patients and pharmacists to support coverage determinations.
  • Reviewed and approved coverage determination requests based on established criteria.
  • Performed additional duties as assigned to support overall pharmacy operations.

Service Sales Representative

Cintas
06.2024 - 10.2024
  • Cultivated strong client relationships, surpassing sales goals and enhancing retention.
  • Identified market trends to discover new business opportunities.
  • Streamlined sales processes, leading to noticeable team performance gains.
  • Introduced adaptive sales techniques, aligning with changing market needs.
  • Utilized technology to improve customer engagement and loyalty.

Operations Manager

Smoothie King Franchises Inc.
10.2022 - 04.2024
  • Manage restaurant operations, ensuring compliance and quality control.
  • Led team to enhance service standards, improving customer satisfaction.
  • Implemented training programs, fostering a high-performance culture.
  • Optimized inventory and facilities, driving operational efficiency.
  • Achieved measurable growth and profitability for the franchise.

Operations Manager

Amazon DSP
07.2019 - 10.2022
  • Led daily operations to enhance productivity and quality, improving team output and safety compliance.
  • Implemented procedures that reduced delivery times, boosting customer satisfaction significantly.
  • Conducted root-cause analysis to resolve operational issues, enhancing process efficiency.
  • Monitored team performance and refined processes, achieving measurable improvements in service.
  • Optimized routes and schedules, leading to noticeable reductions in transit times for deliveries.

Patient Care Coordinator

Biologics/McKesson
11.2015 - 08.2018
  • Managed patient records with precision, enhancing data accuracy and care efficiency.
  • Streamlined patient intake, improving processing speed and data accuracy.
  • Executed insurance verifications, ensuring timely claims and patient satisfaction.
  • Facilitated clinician communication, resolving patient concerns and insurance issues.
  • Reported adverse events, enhancing patient safety and care quality.

Server/Manager

Kings Bowl America
11.2010 - 02.2016
  • Greeted guests, processed orders, and ensured service standards for seamless dining experience.
  • Interviewed, trained, and managed up to 40 staff, enhancing team performance and service quality.
  • Conducted pour tests and table checks to maintain food and drink consistency, ensuring customer satisfaction.
  • Handled cash transactions, prepared deposits, and reconciled bank statements with precision.
  • Produced sales and inventory reports, aiding in strategic decision-making and operational efficiency.

Education

Some College (No Degree) - Biological And Physical Sciences

North Carolina State University
Raleigh, NC
01.2012

Skills

  • GA Registered Pharmacy Technician
  • Operations Management
  • Pharmacy systems
  • Document Control
  • Medication reconciliation
  • Organizational Management
  • Health and Safety Compliance
  • Customer Service
  • Inventory Management
  • Data Analysis
  • Team Leadership
  • Quality Control
  • Process Improvement
  • Electronic Health Records
  • Insurance Verification
  • Staff Training
  • Pharmacy ethics
  • Prescription verification
  • Pharmaceutical calculations

Certification

Pharmacy Technician Certification, May 2013 - Jul 2017

Timeline

Clinical Pharmacy Technician

SynerGrx
02.2025 - 05.2025

Service Sales Representative

Cintas
06.2024 - 10.2024

Operations Manager

Smoothie King Franchises Inc.
10.2022 - 04.2024

Operations Manager

Amazon DSP
07.2019 - 10.2022

Patient Care Coordinator

Biologics/McKesson
11.2015 - 08.2018

Server/Manager

Kings Bowl America
11.2010 - 02.2016

Some College (No Degree) - Biological And Physical Sciences

North Carolina State University

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