Kenneth Nielson
Manhattan,NY
Summary
Able to implement luxury service procedures Experienced in establishing menu knowledge and building rapport with guests and returning guests Dedicated and focused; acts as a team player by assisting all positions when needed (ex: food running and hosting)
Overview
7
7
years of professional experience
Work History
Restaurant and Pool Server
Lead Server
NOMO SOHO
09.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Lead Server
Arizona Biltmore, A Waldorf Astoria Resort & Spa
02.2017 - Current
- Helped lead server staff on best practice and implemented luxury service procedures
- Established menu knowledge and built rapport with guests and returning guests
- Utilized Agylisis to accurately put in guest orders
- Acted as a team player by assisting all positions when needed (ex: food running and hosting)
- Maintained a clean and orderly side station and workspace
- Greet all guests and fellow team members with a positive attitude and friendly demeanor
- Work to be proactive to solve guest issues or concerns prior to them arising
- Recognized as a Team Member of the Quarter Nominee
- Recognized as a Top Guest Feedback Award recipient.
Education
General -
Ogden High School
05.1995
Skills
- Luxury Hospitality
- Creating Exceptional Guest Experiences
- Collaborative
- Positive Attitude
- Leader
- AZ Food Handler’s Card & Title 4 AZ Liquor Law Training Certification
Timeline
Lead Server
NOMO SOHO
09.2023 - Current
Lead Server
Arizona Biltmore, A Waldorf Astoria Resort & Spa
02.2017 - Current
Restaurant and Pool Server
General -
Ogden High School