Kenneth Nimmons
Westbury,New York
Summary
Visionary leader and strategist that uses resources and strategies to obtain ample results with the best interest of the customer, employer, and the public. Knowledgeable, experienced and an expert in hospitality and PMS systems.
Overview
10
10
years of professional experience
Work History
Front Desk / Night Auditor
Homewood Suites by Hilton
Carle Place, New York
03.2024 - Current
- Full cycle check-in and checkout process and ensure proper payment is acquired for all guest
- Balancing and reporting room inventory, MOP, suite shop inventory, House accounts
- Data entry for taxes, tax reconciliation, Profit-sword application and credit card authorization with Sertifi
- Handle guest issues as MOD with respect and satisfactory ratings
- Ensure guest amenities are working properly and satisfactory
- Perform night audit functions and responsibilities
- Subject matter expert with applications such as, Quore, Kipsu, Onq, Excel, Profit Sword, Vistar and E-mail
- Cash handling of $200+ and suite shop inventory
Front Desk / Night Auditor
Homewood Suites By Hilton
Clearwater, Florida
04.2023 - 12.2024
- (Similar to current Experience)
Complex Receiving Clerk
Casa Marina Resort
Key West, Florida
09.2022 - 04.2023
- Coordinate, maintain, store and deliver merchandise and equipment
- Coordinate and inspect items to be distributed and stored appropriately
- Perform monthly and periodic inventory management of high valued products and merchandise
- Manage and maintain appropriate supply levels for property utilization
- Receive invoices electronically through Hilton Worldwide systems and reconcile invoices
- Utilizing advanced level of Microsoft office tools, insert data information for executive review
- Adhere to established procedures for storage and maintenance of merchandise and Hazmat supplies
- Ensure compliance with all federal, state, local and company regulations regarding storage, safety and sanitation
Front Office Manager
Hampton Inn and Suites - Aimbridge
Fort Myers, Florida
04.2022 - 09.2022
- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling, evaluations and recognizing outstanding performance
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with Company standards, Hilton standards and Hampton standards
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Recruit, interview and train team members
Front Desk Supervisor
Hilton (Remington Hotels)
S.t. Petersburg, Florida
05.2021 - 01.2022
- Read and respond to Guest Assistant Cases as well as third party reviews and Salt scores (Medalia)
- Maintain complete knowledge at all times of department procedures
- Knowledgeable on features/services, hours of operation, daily events and conventions
- Maintained house and guest account accurately Ensure expected arrivals/departures of VIP personnel
- Room inventory, availability and status
- Scheduled in-house group activities, locations and times
- Trained and supervised front desk agents on roles, responsibilities, daily activities and performance
- Updated daily activities forms to coincide with updated changes in standard operating procedures
- Print and review manager’s reports
- Report to front office manager and department directors
- Ensure guest complaints and request is handled professionally and satisfactory
- Have the agility to flex with changing responsibilities as the role evolve
- Answer phones, scan, fax, copy documents, forward calls, take messages
- Provide clerical support to management
- Maintain credit card information, tax exempt and billing information
- Process, refund, adjust payment information
- Extensive knowledge of Microsoft office tools and programs
- Highly efficient in various front desk programs; Onq, Impulsify,Kipsu, Saflock, Api (for jet blue employees), My Digital Office (hotel document reporting site)
- Extensive knowledge in Auditor procedures
- Ensure house accounts, No-shows and cancelations, and past balances are cleared
Front Desk / Night Audit
Hampton Inn by Hilton
Largo, Florida
10.2020 - 05.2021
Front Desk/ Night Auditor
Hampton Inn By Hilton
Urbana, Illinois
05.2015 - 03.2017
Education
BBA - Business Administration
Monroe University
01.2020
AAS - Business Management
Monroe University
01.2019
Skills
- Time management
- Welcoming guests
- Customer assistance
- Credit and cash payments
Professional Vision
Visionary leader and strategist that uses resources and strategies to obtain ample results with the best interest of the customer, employer, and the public. Knowledgeable, experienced and an expert in hospitality and PMS systems.
Internship
NYC Health + Hospitals, 05/19, Provide support to one city health Management headquarters and associates. Process, organise and enter forms and data for programs and trainings.
Timeline
Front Desk / Night Auditor
Homewood Suites by Hilton
03.2024 - Current
Front Desk / Night Auditor
Homewood Suites By Hilton
04.2023 - 12.2024
Complex Receiving Clerk
Casa Marina Resort
09.2022 - 04.2023
Front Office Manager
Hampton Inn and Suites - Aimbridge
04.2022 - 09.2022
Front Desk Supervisor
Hilton (Remington Hotels)
05.2021 - 01.2022
Front Desk / Night Audit
Hampton Inn by Hilton
10.2020 - 05.2021
Front Desk/ Night Auditor
Hampton Inn By Hilton
05.2015 - 03.2017
BBA - Business Administration
Monroe University
AAS - Business Management
Monroe University