Kenneth Pence

Preformed All Phases Of Auto And Truck Repair

• Developed customer service protocols to enhance client satisfaction and retention.
• Established vendor relationships to negotiate favorable terms and improve supply chain efficiency.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Diagnosed complex vehicle issues using advanced diagnostic tools and software.
• Executed repairs on engines, transmissions, and electrical systems with precision and expertise.
• Mentored junior technicians, fostering skill development and knowledge sharing within the team.
• Streamlined repair processes, enhancing workflow efficiency and reducing turnaround times for service requests.
• Collaborated with service advisors to provide accurate estimates and recommendations for customers' vehicle needs.
• Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
• Explained estimates and determined repair timelines to manage customer expectations.
• Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.

• Managed daily operations to ensure optimal workflow and customer satisfaction.
• Oversaw budgeting and financial planning to maximize profitability and reduce costs.
• Developed and implemented marketing strategies to increase brand visibility and customer engagement.
• Trained and mentored staff, enhancing team performance and service quality.
• Established partnerships with suppliers, ensuring timely access to high-quality parts and materials.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Kept all building areas and equipment functional and well-organized to promote business performance.