Kenneth Perez
Wood Dale,IL
Summary
Accomplished Professional Coach Operator with a proven track record at Pace Bus, enhancing customer satisfaction and safety through expert navigation and empathetic passenger interaction. Skilled in traffic laws compliance and vehicle maintenance, I consistently ensure timely transportation, demonstrating professionalism and patience. Achieved notable improvements in operational efficiency and passenger experience.
Overview
11
11
years of professional experience
Work History
Professional Coach Operator
Pace Bus
03.2015 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.
- Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.
- Delivered excellent customer service consistently by engaging passengers in friendly conversation while maintaining professionalism at all times.
- Contributed positively to the company''s reputation by representing its values of safety, reliability, and professionalism daily.
- Updated knowledge of federal regulations regularly, ensuring compliance with Department of Transportation guidelines.
- Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
Charter Bus Driver
Chicago Classic Coach
03.2014 - 03.2015
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Drove VIPs to corporate events and meetings.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Delivered passengers to destinations safely and on time.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
Education
GED -
RCC
Riverside, CA01.2000
Skills
Traffic laws compliance
Patience and Empathy
Professionalism and Punctuality
Vehicle maintenance knowledge
Local route knowledge
Pre-Trip Inspections
Clean Driving Record
Timeline
Professional Coach Operator
Pace Bus
03.2015 - Current
Charter Bus Driver
Chicago Classic Coach
03.2014 - 03.2015
GED -
RCC
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