Luis F Rodriguez
San Jacinto,CA
Summary
Dynamic professional with extensive experience as a Professional Coach Operator at Riverside Transit Agency, excelling in customer satisfaction and compliance with traffic laws. Demonstrated patience and empathy while managing challenging situations, ensuring passenger safety and comfort. Proven ability to enhance operational efficiency through effective communication and teamwork.
Professional Coach Operator with proven track record in providing safe, efficient, and customer-focused transportation services. Skilled in navigating diverse routes, managing schedules, and maintaining vehicle safety standards. Strong emphasis on teamwork and adaptability, ensuring reliable and responsive service. Known for exceptional communication skills, punctuality, and problem-solving abilities in dynamic environments.
Experienced with navigating diverse routes and ensuring passenger safety. Utilizes effective communication and problem-solving skills to handle unexpected situations. Track record of maintaining punctuality and delivering excellent customer service.
Developed skills in customer service and safety management in fast-paced transportation environment. Expertise in navigating complex routes and handling diverse passenger needs. Seeking to transition into new role where these transferrable skills can be effectively utilized.
Overview
32
32
years of professional experience
Work History
Professional Coach Operator
Riverside Transit Agency
01.1999 - 07.2017
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Updated knowledge of federal regulations regularly, ensuring compliance with Department of Transportation guidelines.
- Strengthened relationships between drivers, dispatchers, management staff through open communication channels that fostered teamwork and enhanced operational efficiency.
- Delivered excellent customer service consistently by engaging passengers in friendly conversation while maintaining professionalism at all times.
- Completed accurate fare collection, processing transactions securely and adhering to company guidelines.
- Provided clear, concise directions to help passengers reach their destinations quickly and efficiently.
- Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.
Property Manager
Denny & Jane Shewchuk Investments Corp.
02.1994 - 01.1999
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Developed an effective tenant retention program, promoting a sense of community within rental properties and reducing turnover rates over time.
- Streamlined rent collection process, improving on-time payments from tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Private Investigator
RJN Investigations
04.1988 - 02.1994
- Set up both auditory and visual monitoring and recording devices.
- Conducted mobile and stationary surveillance on subjects of investigations.
- Operated in full compliance with State laws covering interactions with individuals, records searches and allowable surveillance techniques.
- Delivered expert testimony in court proceedings, contributing to successful outcomes for clients involved in legal disputes or litigation matters.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Strengthened relationships with local law enforcement agencies through collaboration on high-profile cases, resulting in mutually beneficial outcomes.
- Mitigated risks for clients by promptly identifying potential threats or fraudulent activities during investigations.
Private Investigator
Williams Investigations
07.1985 - 01.1986
- Conducted mobile and stationary surveillance on subjects of investigations.
- Operated in full compliance with State laws covering interactions with individuals, records searches and allowable surveillance techniques.
- Delivered expert testimony in court proceedings, contributing to successful outcomes for clients involved in legal disputes or litigation matters.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Set up both auditory and visual monitoring and recording devices.
- Conducted mobile and stationary surveillance on subjects of investigations.
Security Supervisor
Westeck Security Services Corp.
03.1985 - 01.1986
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
No Degree - Administration Of Justice (Cert. Level 1 Reserve )
Riverside City College
Riverside, CA06-1995
Skills
- Patience and empathy
- Professionalism and punctuality
- Defensive driving
- Vehicle maintenance
- Passenger assistance
- Emergency procedures
- Weather condition preparedness
- Traffic laws compliance
Timeline
Professional Coach Operator
Riverside Transit Agency
01.1999 - 07.2017
Property Manager
Denny & Jane Shewchuk Investments Corp.
02.1994 - 01.1999
Private Investigator
RJN Investigations
04.1988 - 02.1994
Private Investigator
Williams Investigations
07.1985 - 01.1986
Security Supervisor
Westeck Security Services Corp.
03.1985 - 01.1986
No Degree - Administration Of Justice (Cert. Level 1 Reserve )
Riverside City College
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