KENNETH PHELPS
Topeka,KS
Summary
Diligent skilled Labor Worker with a strong track record of success in general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise in operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Dedicated to mastering my craft.
Overview
16
16
years of professional experience
Work History
Shift Leader and Manager
Cici's Pizza
04.2008 - 12.2013
- Communicate with customers to resolve complaints or ensure satisfaction
- Compile and balance cash receipts at the end of the day or shift
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Perform financial activities, such as cash handling, deposit preparation, and payroll
- Trained new employees and delegated daily tasks and responsibilities.
Traveling Trainer
Jason's Deli
12.2013 - 08.2015
- Maintain and monitor food preparation methods, portion sizes, garnishing, and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Receive and unload food and beverage deliveries, checking delivery contents to verify quality and quantity
- Travel out of state when needed to train new employees at other franchises.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Certified Trainer
Panera Bread
08.2015 - 08.2016
- Set up, operate, and tend equipment that cooks, mixes, blends, or processes ingredients for food production
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Following approved procedures to prepare a variety of foods according to customers' orders or supervisors' instructions
- Memorize and take orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes.
Shift Manager
Aldi
08.2016 - 09.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Warehouse Worker
Target Distribution
10.2018 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained employees on equipment operation and safety protocols.
- Performed general housekeeping and cleaning tasks.
- Provided ongoing support for certified individuals, offering guidance as they navigate new challenges in their professional roles.
Education
Graduate -
Topeka High
Topeka, Kansas01.2013
Skills
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Clear Communication
- Attention to Detail
- Problem-Solving
- Punctual and Dependable
- Safety Protocols
- Basic Mathematics
- Complex Problem-Solving
- Willing to Learn
- Time management
- Job Knowledge
References
Available upon request
Timeline
Warehouse Worker
Target Distribution
10.2018 - Current
Shift Manager
Aldi
08.2016 - 09.2018
Certified Trainer
Panera Bread
08.2015 - 08.2016
Traveling Trainer
Jason's Deli
12.2013 - 08.2015
Shift Leader and Manager
Cici's Pizza
04.2008 - 12.2013
Graduate -
Topeka High
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