Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Pilkenton

Direct Support Supervisor
Mishawaka,IN

Summary

Accomplished Direct Support Supervisor with a proven track record at Mosaic, enhancing client satisfaction through critical thinking and problem-solving abilities. Expert in staff management and supervision, significantly improving operational efficiency. Demonstrates exceptional teamwork, collaboration, and a commitment to continuous improvement, ensuring compliance and high-quality service delivery.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Direct Support Supervisor

Mosaic
06.2023 - Current
  • Conducted assessments of clients' needs and preferences to provide appropriate levels of assistance in daily living activities.
  • Ensured compliance with state regulations and company policies, maintaining accurate documentation for each client's progress.
  • Mentored new hires on company policies, procedures, and best practices in direct support services.
  • Maintained a clean, organized, and comfortable living environment for clients by overseeing daily household tasks and delegating responsibilities to the direct support team.
  • Managed scheduling and budgeting tasks to maintain efficient operations within the organization.

Assistant Store Manager

Insomnia Cookies
02.2022 - 05.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Delivery Driver

DoorDash
12.2020 - 02.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Store Manager

Dollar General
01.2015 - 12.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Education

High School Diploma -

Fremont High School
Fremont, NE
08.1996 - 05.2000

Associate of Science - Nursing

Kaplan University
Omaha, NE
05.2001 -

Skills

Documentation

Teamwork and Collaboration

Problem-solving & Multitasking Abilities

Active Listening & Critical Thinking

Staff Management and Supervision

Excellent & Effective Communication

Continuous Improvement

Reliable and Self-Motivated

Certified in Adult First Aid/CPR/AED

Certification

Adult First Aid/CPR/AED

Timeline

Direct Support Supervisor

Mosaic
06.2023 - Current

Assistant Store Manager

Insomnia Cookies
02.2022 - 05.2023

Delivery Driver

DoorDash
12.2020 - 02.2022

Store Manager

Dollar General
01.2015 - 12.2020

Associate of Science - Nursing

Kaplan University
05.2001 -

High School Diploma -

Fremont High School
08.1996 - 05.2000

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Kenneth PilkentonDirect Support Supervisor