Kenneth Poole
Leftys Oyster and Seafood Bar
Venice,FL
6
years of professional experience
Dedicated professional known for strong customer relationship building and effective team leadership. Proven track record in managing bar operations, enhancing guest experiences, and implementing solutions that drive service excellence and financial performance.
Work History
Restaurant Bar Manager
1 Year 7 Months- Developed cocktail menu, incorporating seasonal ingredients to elevate guest experience.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Oversaw inventory management, optimizing stock levels to reduce waste and costs.
- Managed bar operations, ensuring compliance with health and safety regulations.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Bartender/Server
1 Year 8 Months- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Provided timely greetings to guests and detailed seasonal offerings, utilizing upselling strategies to maximize revenue.
Server
2 Years 11 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Implemented streamlined processes for order taking and payment handling, improving operational efficiency.
- Trained and mentored new servers, fostering a collaborative team environment.
- Collaborated with kitchen staff to address special dietary needs and preferences of guests.
- Resolved customer complaints promptly, maintaining brand reputation and customer retention.
- Assisted in inventory management, tracking supplies to minimize waste and optimize costs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma
Skills
Beverage making
Sanitation standards
Cost control
Bar layout design
Employee scheduling
Bar management
Team leadership
Customer service
Customer relationship building
Upselling techniques
Verbal and written communication
Decision-making
Problem-solving
Personable demeanor
Outgoing personality
Pre-shift walk-through
Accomplishments
-2025 FLA Rose Award Finalist
Timeline
Restaurant Bar Manager
Leftys Oyster and Seafood Bar
01.2025 - CurrentRead More
Bartender/Server
Geckos Grill & Pub
08.2023 - 04.2025Read More
Server
Evies Tiki Bar at Spanish Point
08.2020 - 07.2023Read More
Venice High School
High School Diploma
Read More